Cloud Solution Architect- Global Delivery at Microsoft

Ciudad de México, , Chile -

Full Time

Start Date

Immediate

Expiry Date

17 Feb, 26

Salary

0.0

Posted On

19 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cloud Technologies, Information Technology, Systems Administration, Network Operations, Software Development, Architecture, Consulting, SCCM, Intune, SQL Server, PowerShell, Active Directory, Security, Reporting, Troubleshooting, Customer Engagement

Industry

Software Development

Description

Contributes to identifying and/or translating customer/partner problems into industry solutions. Contributes to the identification, escalation, and mitigation of blockers using appropriate tools. Delivers solutions in line with company methodologies with minimal guidance from more experienced peers. Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record with minimal guidance from more experienced peers. Business Impact Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking) with minimal guidance from more experienced peers. Contributes to managing business and technical risks, adapting methodology and applying governance principles to identify, communicate, and minimize business and technical risks. With minimal guidance from more experienced peers, prioritizes among competing demands in their work and identifies where impact occurs with customers, ensuring alignment with business priorities and goals.Contributes to the identification, escalation, and mitigation of blockers using appropriate tools and processes to accelerate solution deployment, value realization and usage/consumption with minimal guidance. Actively listens to and respectfully challenges customers/partners, building trust to then advocate for alternative architectures/solutions/approaches that shape and/or enhance customer requirements with minimal guidance from more experienced peers. Contributes to the identification and evaluation of industry trends (e.g., customer industry verticals, information technology [IT] industry), gathering of customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and mapping of existing architecture and digital transformation solutions to customer/partner business outcomes. Delivers solutions in line with company methodologies (e.g., product offerings such as value-based deliverables [VBDs], advice, training, technical validation) with minimal guidance from more experienced peers, ensuring proven practices and patterns are followed to prepare customers for operational readiness and achievement of their business goals. Leveraging knowledge of change management proven practices and/or involving the change management team, contributes to helping the customer deploy for long-term organizational adoption to increase customer satisfaction and drive consumption/usage. Guides customers/partners towards a well-architected (e.g., secure, resilient, artificial intelligence [AI]-enabled), and cost- and performance-optimized solution with minimal guidance from more experienced peers to increase retention and expansion opportunities. Contributes to providing feedback to Unified Delivery Team on VBDs to refine and further develop content.Customer Centricity Focuses on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience with minimal guidance. Learns and develops an understanding of customer goals, and contributes to the definition of customer/partner conditions of success. Addresses customer/partner dissatisfaction with minimal guidance, and may contribute to the execution of strategies to improve customer experience, value realization, and acceleration of transformation. Builds relationships with technical decision makers (TDMs) with minimal guidance, and contributes to helping build the bridge between TDMs and business decision makers (BDMs). Supports interactions as needed with customers/partners' key stakeholders for bridging understanding of security, compliance, operational and risk requirements. Acts as the voice of the customer/partner, sharing ideas, feedback, insights, success stories and strategic/technical input with Engineering teams, Product Offerings teams and/or internal communities leveraging relevant insights from feedback tools and systems with minimal guidance from more experienced peers. Contributes to the identification of patterns across customers/partners/territories/industries and leveraging them to develop strategic and actionable insights. May present business cases to program managers, with minimal guidance, to influence product roadmaps, decision making, bug fix prioritization, and own and drive initiatives as appropriate. Partner Specialization Gains insight into solution area-specific market opportunities and initiates actions (e.g., reaching out to business stakeholders, obtaining feedback support from more experienced, technical peers) to address them with support from peers and leadership. Guides partners in developing offerings, practices, products, and solutions. Assists the partner throughout initial customer implementations. Delivers technical enablement. Identifies and focuses on opportunities that align with revenue goals.Drives growth of solution utilization pipeline with partner by unblocking technical blockers in customer deals. Provides support to partner and sales teams to clarify specific opportunities through proof of concept and technical pre-sales support.Technical Leadership Leverages market insights and demand signals with minimal guidance to assist more experienced peers in identifying relevant areas in which to drive up-skilling and/or accreditations based on demand. Demonstrates technical readiness, both depth-aligned to solution area priorities and breadth-aligned to Customer Success Unit (CSU)/corporate initiatives (e.g., security, resilience, AI), and influences less experienced team members to drive their own technical readiness. Identifies gaps through delivery, communicates those gaps to relevant team members and internal/external stakeholders, and connects gaps and patterns across business and technology areas that drive changes and improvements to products, IP (both existing and new), technologies, and/or processes/practices that enable solutions to scale across customers with minimal guidance from more experienced peers. The MECM (aka SCCM)/Intune Customer Engineer will work directly with customers, as a consultant and technical advisor to: Design, Deploy, Review and Assess the health of the infrastructure and clients Upgrade, update and maintain the SCCM hierarchy Troubleshoot issues with infrastructure and clients Tune and optimize for performance. Assist with reporting Assist in setting up SCCM Co-Management with Intune Assist in planning, reviewing and troubleshooting Software Updates feature Assist in planning, reviewing and troubleshooting Task Sequences Provide training in all areas of SCCM to ensure customer goals are met. - Security - Intune - SQL Server - Report Development - Network Troubleshooting - Related Skills: - Active Directory - DNS/Network - SQL Server - IIS - Certificates - Tools - SQL Profiler, PowerShell, Process Monitor This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. * - Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 2+ years' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. - Advanced English level. - Demonstrated experience working as an architect in a cloud environment. - Experience presenting, whiteboarding, or demoing technical solutions to stakeholders. - Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 5+ years' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 3+ years' experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. - 2+ years' experience working in a customer-facing role (e.g., internal and/or external). - 2+ years' experience working on technical projects. - Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). - 3 years working as a depth expert and technology owner or consultant for SCCM - Ability to present to multiple levels of customer leadership. - Ability to act as a consultant and architect for multiple customers. - Broad knowledge across multiple scenarios: - Windows Desktop/Server Management using SCCM - SQL Server, Active Directory, Certificates, IIS, DNS, Security - Package/Application creation - Desktop OS Upgrades using different approaches - Intune and Co-Management experience - SSRS Reporting and/or PowerBI experience - PowerShell scripting - Deep level knowledge in at least 3 of the above categories Manager MECM (aka SCCM)/Intune: Broad knowledge of ALL the MECM areas below, with deep understanding of (at least) 4 of the following: -Infrastructure - Design - Deployment - Upgrades - Maintenance, Health, Tuning - Troubleshooting - Windows Desktop Upgrades - Software Updates

Responsibilities

The Cloud Solution Architect contributes to identifying and translating customer problems into industry solutions while managing business and technical risks. They deliver solutions in line with company methodologies and ensure customer satisfaction through effective communication and relationship building.