Cloud Solution Architect Lead at Microsoft

Johannesburg, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

0.0

Posted On

26 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cloud Technologies, Information Technology Consulting, Software Development, Architecture, Change Management, Technical Project Management, Customer Engagement, Team Leadership, Risk Management, Operational Excellence, Digital Transformation, Technical Readiness, Mentoring, Market Insights, AI Solutions, Technical Certifications

Industry

Software Development

Description

Supports and coaches team on innovating methods for proactively identifying and/or translating customer/partner problems into solutions. Business Impact Holds team accountable for driving operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking). Holds team accountable for anticipating and managing business and technical risks, adapting methodology and applying governance principles to identify, communicate, and minimize business and technical risks. Oversees continuous prioritization among competing demands in their work and identify where impact occurs with customers, ensuring alignment with business priorities and goals. Defines the need for change management to ensure team members develop thorough understanding of customer's business and operations to advise on potential solutions. Drives team on acting as a role model for strategically consulting with, actively listening to and respectfully challenging customers/partners, building trust to then advocate for alternative architectures/solutions/approaches that shape and/or enhance customer requirements. Oversees team on driving the identification, anticipation, and evaluation of industry trends (e.g., customer industry verticals, information technology [IT] industry), gathering of customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and mapping of both existing and novel architecture and digital transformation solutions to customer/partner business outcomes. Holds teams accountable for capturing opportunities in appropriate systems, processes, and tools, working collaboratively across the organization to execute on opportunities. Oversees team on anticipating, identifying, escalating, and mitigating blockers using appropriate tools and processes to accelerate solution deployment, value realization and usage/consumption for highly complex and/or impactful customers/scenarios. Holds team accountable for proactively applying expert business, technical, industry, and/or enterprise knowledge to architecture or support projects to meet business and information technology (IT) requirements and to quickly resolve identified constraints and blockers expected to have the most impact, leveraging scalable and/or repeatable fixes whenever feasible.. Is accountable for mitigation of senior TDM-level escalations, defining and implementing recommendations to resolve issues. Holds team accountable for delivering solutions in line with company methodologies (e.g., product offerings such as value-based deliverables [VBDs], advice, training, technical validation), ensuring proven practices and patterns are followed to prepare highly complex and/or impactful customers for operational readiness and achievement of their business goals and targets. Leveraging knowledge of change management proven practices and/or involving the change management team, proactively helps the customer deploy for long-term organizational adoption to increase customer satisfaction and drive consumption/usage. Oversees team on guiding highly complex and/or impactful customers/partners towards a well-architected (e.g., secure, resilient, artificial intelligence [AI]-enabled), and cost- and performance-optimized solution to increase retention and expansion opportunities. Provides expert guidance across teams on articulating the value of Unified and supports sellers, leading direct-to-customer engagements, and partnering with account teams to build consumption plans aligned with appropriate services. Holds teams accountable for providing feedback to Unified Delivery Team on VBDs to refine and further develop content. Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Enable success across boundaries. Leads team on leveraging market insights and demand signals to partner with leadership in identifying relevant areas in which to drive up-skilling and/or accreditations based on demand. Drives team on role modeling technical readiness, both depth-aligned to solution area priorities and breadth-aligned to Customer Success Unit (CSU)/corporate initiatives (e.g., security, resilience, AI), and influencing across teams to drive their own technical readiness. Oversees team on acting as a mentor, leading readiness and upskilling activities in the team/organization by educating colleagues on technical and non-technical concepts and sharing proven practices. Leads and drives a culture of learning and coaching in both the internal technical community and the broader organization alongside managers towards business objectives. Leads team on proactively identifying and anticipating gaps through delivery, communicating those gaps to relevant team members and internal/external stakeholders, and connecting gaps and patterns across business and technology areas that drive changes and improvements to products, IP (both existing and new), technologies, and/or processes/practices that enable solutions to scale across customers. Leads team on providing thought leadership and innovation to customers/partners and internal communities at the worldwide level. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 10+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 5+ years people management experience, including managing consultant practice managers, technical sales managers, technical architect managers, and/or people managers. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 15+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 8+ years experience working in a customer-facing role (e.g., internal and/or external). 8+ years experience leading technical projects, teams, or functions. Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). 8+ years people management experience, including managing consultant practice managers, technical sales managers, technical architect managers, and/or people managers.

Responsibilities

The Cloud Solution Architect Lead supports and coaches their team in innovating methods to identify and translate customer problems into solutions while ensuring operational excellence. They oversee the team's accountability in managing risks, driving customer engagement, and delivering solutions aligned with business goals.