With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
We are seeking a Cloud Solution Architect - Microsoft Teams in the Global Delivery organization with deep expertise in Microsoft Teams, that expands to MTR, Teams Phone, Apps/Api, and the broader Teams ecosystem. This customer-facing role demands communication skills and the ability to deliver technical solutions that enhance collaboration, streamline communications, and improve user experience across enterprise environments.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

REQUIRED/MINIMUM QUALIFICATIONS

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• 4+ years in customer-facing roles in Unified Communications, IT consulting, or systems architecture.

OTHER REQUIREMENTS

• This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.

Additional or preferred qualifications

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master’s Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• 4+ years experience working in a customer-facing role (e.g., internal and/or external).
• 4+ years experience working on technical projects.
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
• 4+ years experience with Microsoft Teams Phone, including Direct Routing, SBCs, and telephony infrastructure.
• Prior hands-on experience with Microsoft Teams Rooms (MTRs), including Android and Windows-based deployments.
• 4+ years experience with Microsoft Teams as a platform, including chat, channels, meetings, collaboration tools, and administrative controls.
• 4+ years experience in Microsoft 365 services.
• 4+ years experience with troubleshooting tools and workflows for Teams devices and call quality.
• 3+ years experience in a team lead role or similar.

Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until September 20, 2025.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations

• Support Microsoft Teams Rooms (MTRs) deployments across various environments, ensuring optimal configuration, performance, and user experience.
• Be responsive and proactive: Act as the first line of expertise for customers, answer questions quickly, and follow up until issues are resolved.
• Support Teams Phone implementations, including Direct Routing, Operator Connect, Auto Attendants, Call Queues, and PSTN integrations.
• Conduct network readiness assessments and troubleshoot call quality issues using dashboards and telemetry tools.
• Provide guidance and support for Teams core features such as chat, channels, meetings, file sharing, and collaboration workflows.
• Collaborate with customers to understand business needs and translate them into scalable Teams-based communication solutions.
• Deliver technical workshops and training sessions focused on Teams Phone, MTR deployment, and Teams usage best practices.
• Document best practices, troubleshooting guides, and reusable deployment templates for internal and customer use.
• Manage Teams administration and governance:
• Configure policies for meetings, messaging, and external access.
• Apply compliance and security settings (DLP, retention, sensitivity labels).
• Use Teams Admin Center for day-to-day management and troubleshooting.
• App-centric management: Control app permissions, governance, and lifecycle for Teams apps and third-party integrations.

Pod lead responsibilities

• Lead the scoping of customer engagements, ensuring clarity of deliverables, timelines, and resource needs.
• Collaborate with Customer Success Account Manager (CSAMs) and account teams to define business and technical requirements and align them with delivery capabilities.
• Serve as the primary escalation point for technical and account issues.
• Vendor and resource management.
• Understand the technologies in scope and ensure readiness for rapid service releases and learning materials with broader teams to improve delivery alignment.

Other

• Embody our culture and values.