Cloud Solution Architect Mission Critical at Microsoft

Issy-les-Moulineaux, Ile-de-France, France -

Full Time

Start Date

Immediate

Expiry Date

26 Feb, 26

Salary

0.0

Posted On

28 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cloud Solution Architecture, Identity and Security, Customer Service, Technical Certification, Project Management, Communication Skills, Training, Strategic Relationships, Problem Solving, Proactive Support, Delivery Management, Continuous Improvement, Technical Communities, Assessment Delivery, Education Workshops, Technology Solutions

Industry

Software Development

Description

We are seeking a Cloud Solution Architect in the CSA Global Delivery organization with deep expertise in Identity and Security. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting o OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting 4+ years experience working in a customer-facing role (e.g., internal and/or external) Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications) SC-400 - The main Purview certification, it's beneficial but very few likely have it SC-100 - This one would be very valuable, as it means they have a good baseline Purview and broader M365 capabilities, easier to train the depth MS-102 - Expert cert for M365, should make it fairly easy to bring them up to speed on any required technical depth. SC-300 - This one is also useful, as if they have a good understanding of our identity platform which provides a good starting point to build on MS-900 - Solid baseline for M365 Outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers. Experience leading and driving projects as well as motivating others. Ability to develop strong strategic customer relationships that gain the trust and respect of customers. Ability to handle critical technical issues and work in difficult support situations. Ability to handle difficult or sensitive situations with customers. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. * You will be planning and delivering proactive and reactive support including onsite presence as needed You will Identify and manage customer goals and SfMC opportunities to improve the quality, consumption, and health of the customer's solution. You will drive and participate in proactive delivery management: spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer's solution. You will apply and share lessons learned for continuous process and delivery improvement for the customer and peers. You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans. You will share and gain knowledge through technical communities.

Responsibilities

You will deliver proactive services such as education workshops and assessments while managing customer goals and opportunities. Additionally, you will drive proactive delivery management to stabilize and optimize customer solutions.