Cloud Solution Architect - Power Platform/Copilot Studio at Microsoft

Tokyo, Tokyo, Japan -

Full Time

Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

0.0

Posted On

26 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cloud Solution Architecture, Power Platform, Copilot Studio, AI Agent Development, Customer Success, Technical Consulting, Systems Administration, Network Operations, Software Development, Change Management, Technical Project Management, Business Value Realization, Customer Engagement, Technical Readiness, Self-Directed Learning, Problem Solving

Industry

Software Development

Description

We are looking for a Cloud Solution Architect (CSA), who is passionate about supporting and driving our customers' low code application / AI Agent development. This role is flexible in that you can work up to 50% from home. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience Experience with relevant technologies(Power Platform or Copilot Studio) Business level of Japanese skill is required. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience 4+ years experience working in a customer-facing role (e.g., internal and/or external) 4+ years experience working on technical projects Technical certifications in relevant technologies or disciplines (e.g., Power Platform, Copilot Studio, AI Agent Development, etc.) Business level of English skill is prefered. Be a trusted advisor and drive business value through AI Transformation: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value. Drive Customer Success: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Power Platform & Copilot Studio securing long-term customer success and renewal. Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization. Accelerate AI Agent Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer's AI transformation journey. Drive Consumption/Usage through Unified Support Plans: Delivers solutions using company methodologies and proven practices/patterns to support customer readiness and goals. Proactively applies change management to drive adoption, customer satisfaction and consumption/usage. Designs well architected solutions to boost retention & growth. Deliver Customer Satisfaction: Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Resolve blockers with urgency: Proactively identifies, escalates and mitigates blockers to accelerate solution deployment and usage. Applies knowledge/skills to meet requirements and resolve constraints. Embrace a growth mindset: Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution. Learn-it-all: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as AI agent development, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives. 信頼されるアドバイザーとしてAI変革を通じてビジネス価値を創出する：顧客の課題を高いROI（投資対効果）につながる成果に結びつける実行可能なソリューションへと変換し、満足度・忠誠心・長期的な価値を育む、シームレスで一貫性のある体験を提供します。顧客の成功を推進する：Power Platform、Copilot Studioの継続的な利用を促進するために、ビジネスおよび技術の意思決定者と連携し、アーキテクチャ設計を主導。長期的な顧客の成功と契約更新につなげます。成長機会を探る：技術チームや営業チームと連携し、拡張やビジネス価値の実現につながる機会を特定し、顧客に合わせたソリューションを開発します。 AI エージェントの導入を加速する：関連するコミュニティに参加し、専門知識を共有したり、知的財産（IP）の創出に貢献したり、他者から学ぶことで、顧客のAI変革の旅を加速させます。ユニファイドサポートを通じたコンサンプションドライブする：顧客の導入準備やゴール達成のために、様々な手法や有効なプラクティスを用いてテクニカルデリバリを実施する。コンサンプション・アダプションや顧客満足度を得るためにチェンジマジマネジメント手法を積極的に活用する。顧客とのビジネスを維持し、成長させるために最適なソリューションをデザインする顧客満足の提供：効率的な支援デリバリを通じて、シームレスで繋がりのある顧客体験を提供することにより、自らリードし、また他チームメンバーを率いて、顧客やパートナーの期待値に応えて満足度を獲得する。迅速に顧客の導入ブロッカーを解決する：製品・ソリューションの導入や利活用を促進するために、積極的に顧客のブロッカーを特定し、社内でエスカレーションし、解決を図る。自身の知識やスキルを活かし、顧客要求に応え、製品を活用する上での制約を解消する成長志向を持つ：顧客の声を社内戦略や実行に反映させるため、インサイト、フィードバック、成功事例を積極的に共有します。学び続ける姿勢（Learn-it-all）を示す：AIエージェント開発、ビジネス価値の実現、導入・変革管理などの分野で、継続的かつ自主的な学習を通じて自己成長を図ります。Customer Success Unit（CSU）の優先事項や企業の取り組みに沿った技術的な準備を整え、維持します。

Responsibilities

The Cloud Solution Architect will drive customer success by leading architectural design and engaging with decision-makers to ensure sustained usage of Power Platform and Copilot Studio. They will also create business value by translating customer challenges into actionable solutions and proactively resolve blockers to accelerate solution deployment.