Cloud Solution Architecture- AI Biz Solution - Copilot/Modern work at Microsoft

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

0.0

Posted On

21 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cloud Technologies, Information Technology, Customer Experience, SharePoint Online, Teams Administration, Governance Frameworks, Community Strategy, Campaign Management, Data Governance, Workplace Analytics, Power BI, Disaster Recovery Planning, Technical Leadership, Mentorship, Technical Consulting, Architecture Design

Industry

Software Development

Description

Customer Centricity * Gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps architecture and digital transformation solutions to customer/partner business outcomes. Acts as the voice of the customer (VOC)/partner by driving new feedback, insights, and resources across internal teams to add and prioritize. Represents the customer/partner to internal teams (e.g., Engineering) to shape products and services by providing insights across the territory. Advocates for the customer/partner at all opportunities and shares customer success stories with the wider internal team. * Guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Supports definition of customer/partner conditions of success. Anticipates customer/partner dissatisfaction and unmet needs and executes strategies to improve experience, value realization, and acceleration of customer transformation. Actively listens and respectfully challenges customers/partners when going in the wrong direction, presents insights and alternatives, and takes action appropriately. Business Impact Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementations (e.g., by application of technical capabilities). Routes non-technical issues for removal by the appropriate party. Viva Connections: o Design the home site and information architecture using SharePoint Online; configure dashboard, feeds, and resources; set up audience targeting, branding, and global navigation. o Implement Adaptive Card Extensions (ACEs) and govern rollout via Teams app policies and pinning strategies. Viva Engage: o Develop community strategy, governance, and moderation; enable leadership engagement, campaigns, storylines, and Q&A experiences. o Establish community lifecycle, compliance, and analytics reporting (engagement metrics, sentiment themes); guide transition from legacy Yammer experiences where applicable. o Set up assignment & tracking workflows in Teams, with reporting on completions and compliance training outcomes. Viva Amplify: o Stand up centralized campaign management for corporate comms; build multi-channel publishing (Outlook, SharePoint, Teams) with approvals, templates, and scheduling. o Define measurement plans and dashboards for campaign reach, engagement, and call-to-action performance. Viva Insights: o Deploy and configure Personal, Manager, and Leader Insights experiences to drive wellbeing, productivity, and collaboration improvements. o Implement Advanced Insights and Workplace Analytics for organisational trend analysis, meeting culture optimisation, and focus time strategies. o Define privacy-compliant data governance for insights reporting and ensure alignment with HR and compliance teams. o Build dashboards and actionable recommendations for leadership to improve employee engagement and reduce burnout. Contributes to increase in consumption and aligns with Customer Success Account Management or other Account Team members on customer/partner priorities to drive growth in consumption via cost optimization, operational excellence performance efficiency, and security. Drives architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer/partner usage and consumption. Ensures that the customer/partner's application has as few points of failure as possible. Technical Leadership * Demonstrate the capability to act as CSA Pod Lead with ability to drive planning and delivery of Pod team by engaging CSAM and ATU, manage customer relationship by conducting monthly engagement reviews and assuring quality and be accountable for capacity planning, hiring, skilling and utilization of Pod members. Proactively develops technical and professional learning and development plan in alignment with and support from their manager. Required/minimum qualifications Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. Additional or preferred qualifications Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 4+ years experience working in a customer-facing role (e.g., internal and/or external). Experience with Teams administration, policy management, compliance, and security configurations. Proven experience in designing and implementing Teams governance frameworks and Center of Excellence (CoE) initiatives. Development experience (e.g., Teams app development, custom connectors, message extensions) is optional but beneficial. Viva Connections: SharePoint Online architecture, home site setup, ACEs, dashboard design, audience targeting, and Teams app deployment/pinning strategies. Viva Engage: Community architecture and governance, leadership engagement programs, campaigns, moderation policies, analytics/insights, and content lifecycle. Viva Learning: Connector setup with content providers and supported LMS; role-/function-based learning paths; assignment, curation, and completion reporting in Teams. Viva Amplify: Campaign planning, template governance, multi-channel orchestration (Outlook/SharePoint/Teams), approvals, and analytics dashboards. Viva Insights: o Expertise in configuring Personal Insights, Manager Insights, and Leader Insights dashboards. o Experience with Workplace Analytics queries, metric interpretation, and actionable recommendations. o Ability to integrate Viva Insights with Power BI for advanced reporting and executive dashboards. o Knowledge of privacy, compliance, and data anonymisation principles for insights deployment. Power Platform (Power Automate, Power Apps, Dataverse for Teams) for extending employee experiences and automations. At least 5 years of experience with cloud and hybrid/on-premises infrastructures, architecture design, migrations, and technology management. Ability to lead disaster recovery planning, voice architecture design, and performance tuning for Teams environments. Proactively develops and executes a technical and professional learning plan with manager support. Acts as a mentor and role model to less experienced colleagues. * Shares strategic insights and technical input across internal and external communities. Participates in external technical events (e.g., conferences, webinars, hackathons) and shares learnings internally.

Responsibilities

The role involves gathering customer insights and mapping architecture solutions to business outcomes while advocating for customer needs. It also includes driving customer relationships to resolve technical blockers and improve overall experience.