Cloud Solution Architecture - Cloud AI Apps & Azure Infra at Microsoft

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

0.0

Posted On

21 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cloud Solution Architecture, Azure Infrastructure, Technical Leadership, Customer Centricity, Architecture Design, Microservices Development, Agile, DevOps, Azure Kubernetes Service, Azure Functions, Azure DevOps, Infrastructure as Code, Windows Operating Systems, Linux Operating Systems, Technical Presentation Skills, Customer Satisfaction

Industry

Software Development

Description

Customer Centricity *Gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps architecture and digital transformation solutions to customer/partner business outcomes. Acts as the voice of the customer (VOC)/partner by driving new feedback, insights, and resources across internal teams to add and prioritize. Represents the customer/partner to internal teams (e.g., Engineering) to shape products and services by providing insights across the territory. Advocates for the customer/partner at all opportunities and shares customer success stories with the wider internal team. * Guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Supports definition of customer/partner conditions of success. Anticipates customer/partner dissatisfaction and unmet needs and executes strategies to improve experience, value realization, and acceleration of customer transformation. * Actively listens and respectfully challenges customers/partners when going in the wrong direction, presents insights and alternatives, and takes action appropriately. Business Impact * Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementations (e.g., by application of technical capabilities). Routes non-technical issues for removal by the appropriate party. Understanding Customer/Partner Technical Environment (Insights about Customer/Partner and Industry): Gather customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and map architecture and digital transformation solutions to customer/partner business outcomes. Adapt business models, plans, and solutions to insights. Understanding Customer/Partner Technical Environment (Internal Advocacy): Act as the voice of the customer (VOC)/partner by driving new feedback, gaps, blockers, insights, resources, etc. across communities to track, add, and prioritize, using established channels (e.g., UAT/TFT). Identify growth opportunities based on knowledge of customer/partner needs. Architecture Design and Deployment (Architecture Proposals): Receive and synthesize data about customer/partner business and technical requirements, address them with technical architecture(s), demonstrate and prove those solutions capability and business value through design collaboration sessions with the customer/partner. Architecture Design and Deployment (Requirements and Constraints): Apply broad technical knowledge across various of architecture solutions to meet business and information technology (IT) requirements and resolve identified technical constraints. Contributes to increase in consumption and aligns with Customer Success Account Management or other Account Team members on customer/partner priorities to drive growth in consumption via cost optimization, operational excellence performance efficiency, and security. Drives architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer/partner usage and consumption. Ensures that the customer/partner's application has as few points of failure as possible. . Technical Leadership * Demonstrate the capability to act as CSA Pod Lead with ability to drive planning and delivery of Pod team by engaging CSAM and ATU, manage customer relationship by conducting monthly engagement reviews and assuring quality and be accountable for capacity planning, hiring, skilling and utilization of Pod members. Proactively develops technical and professional learning and development plan in alignment with and support from their manager. Architecture Design and Deployment (Pre-Sales and/or Implementation Leadership): Lead customer/partner projects that implement technical architecture(s). Provide thought leadership for technical architecture design, development, and deployment and supports/drives the customer/partner throughout pre-sales and/or implementation. Architecture Design and Deployment (Resolving Blockers): Identify, escalate, and work to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations and routes non-technical issues for removal by the appropriate party. Architecture Design and Deployment (Risk and Quality Management): Adapt methodology and apply governance to identify, communicate, and minimize business and technical risks (e.g., Well-Architected Framework, Enterprise Scale Landing Zone, Cloud Adoption Framework). Define customer/partner conditions of success, adhere to quality assurance, and calculate risks while designing and/or delivering solutions. Practice Development: Generate new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners. Drive opportunities for IP re-use, best practice sharing, and consumption. * Trusted Advisor (Relationship Building): Develop and expand existing impactful relationships with customer and partner/MCS architects and technical specialists, technical decision makers and business stakeholders. Trusted Advisor (Challenger Mindset): Respectfully challenge customers/partners when going in the wrong direction and escalate appropriately. Thought Leadership (External Presence): Participate in external architect community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and share learnings with the internal team. Act a mentor to junior colleagues to educate them on technical and non-technical concepts. Customer Usage: Lead architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer business value. Drive efforts to ensure that the customer's environment and applications are well-architected. Customer Satisfaction - Deliver positive Customer Satisfaction and become trusted advisors to customers by leveraging solution area expertise to enable defined Customer Success Plan outcomes. Required/minimum qualifications Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 12+ years' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years' experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting Additional or preferred qualifications * Bachelor's Degree in Computer Science, Engineering, Business, or related field AND 8+ years technical leadership experience in relevant area of business OR equivalent experience. 10+ years of experience in object-oriented programming skills, cloud application architecture and microservices development for public clouds. 8+ years of experience in capturing application requirements, design review meetings, development, designing and deploying software using automated processes and troubleshooting and resolving software defects over Pure Cloud and/or Hybrid environments. 8+ years of experience working with Agile, CI/CD or DevOps models involving multiple disciplines of coding, testing and deployment. * Solution Architecture (e.g., SOA, enterprise architecture). Experience with .NET technologies up to the latest version (e.g., WCF, WF, MVC). Advanced written, spoken English level with direct customer facing experience. The Azure Cloud Solution Architect role requires knowledge and experience in several the following technologies/areas: Azure Kubernetes Service (AKS) Azure Containers & Orchestrators App Insights APIM Redis Cache Cosmos DB & Azure SQL basics Azure Key Vault Azure CDN Building Cloud-native Applications using Microservices ArchitectureAzure Service Bus Azure Functions Azure Event Hubs Azure Notification Hubs GitHub Rest APIs IIS .Net Development Azure DevOps (ADO) & Secure DevOps: Application Security Principles and Practices Azure Event Grid IOT Hub/Protocol Gateway Azure Logic Apps Azure NetApp files Threat Modeling & Azure Application Security Azure Infrastructure Fundamentals (Compute, Storage, Migration, Security) Azure Front Door Azure Traffic Manager Azure Networking Azure Active Directory (AAD) and Azure AD Connect knowledge and experience. Azure Infrastructure as a Service (IaaS) core knowledge: * Storage * Network Compute Other technical areas we look for real world demonstrated ability are: * Azure Governance / Cloud Adoption Framework, Azure Policy, Management Groups, Governance / Compliance as Code * ARM JSON or Terraform Templates - (Infrastructure as code) Azure CLI and/or PowerShell Strong understanding of Windows and/or Linux Operating Systems Working knowledge of On-Premises Infrastructure solutions; AD DS, DNS, Monitoring, Patching Azure Active Directory (AAD) and Azure AD Connect knowledge and experience. Technical Delivery and Customer facing presentation skills with a high degree of comfort with both large and small audiences. Must have the ability to take on internal initiatives to create services opportunities, and work in a fast-paced environment while balancing multiple demands, addressing shifting priorities, and maintaining focus.

Responsibilities

The role involves gathering customer insights to map architecture and digital transformation solutions to business outcomes while advocating for customer needs within internal teams. Additionally, it includes driving customer relationships to resolve technical blockers and ensuring a seamless customer experience.