Cloud Solution Architecture at Microsoft

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

17 Feb, 26

Salary

0.0

Posted On

19 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cloud Solution Architecture, Customer Centricity, Technical Leadership, SQL Server, Data Governance, AI Strategy, Analytics Modernization, Machine Learning, Data Pipelines, Technical Optimization, High Availability, Performance Troubleshooting, Collaboration, Customer Engagement, Architecture Design, Digital Transformation

Industry

Software Development

Description

Customer Centricity * Gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps architecture and digital transformation solutions to customer/partner business outcomes. Acts as the voice of the customer (VOC)/partner by driving new feedback, insights, and resources across internal teams to add and prioritize. Represents the customer/partner to internal teams (e.g., Engineering) to shape products and services by providing insights across the territory. Advocates for the customer/partner at all opportunities and shares customer success stories with the wider internal team. * Guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Supports definition of customer/partner conditions of success. Anticipates customer/partner dissatisfaction and unmet needs and executes strategies to improve experience, value realization, and acceleration of customer transformation. * Actively listens and respectfully challenges customers/partners when going in the wrong direction, presents insights and alternatives, and takes action appropriately. Business Impact * Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementations (e.g., by application of technical capabilities). Routes non-technical issues for removal by the appropriate party. Contributes to increase in consumption and aligns with Customer Success Account Management or other Account Team members on customer/partner priorities to drive growth in consumption via cost optimization, operational excellence performance efficiency, and security. Drives architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer/partner usage and consumption. Ensures that the customer/partner's application has as few points of failure as possible. Technical Leadership * Demonstrate the capability to act as CSA Pod Lead with ability to drive planning and delivery of Pod team by engaging CSAM and ATU, manage customer relationship by conducting monthly engagement reviews and assuring quality and be accountable for capacity planning, hiring, skilling and utilization of Pod members. * Proactively develops technical and professional learning and development plan in alignment with and support from their manager. Required/minimum qualifications Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. Additional or preferred qualifications Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 4+ years experience working in a customer-facing role (e.g., internal and/or external). Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). * Level 300-400 advanced/experienced resource on SQL Server. Fundamentals should be clear with basic concepts, architecture of SQL Server. * Strong with SQL Server Core/Engine - Concepts, Architecture, Performance, High Availability (Failover Cluster, Availability Group), Migration/Upgrade, Security, Maintenance, Well versed with evolution of SQL server & enhancements with each version of SQL server, Hands on & practical experiences. * Breadth skills on other components like Power BI & SSRS, SSIS, SSAS and Azure (Data services). * Exceptional Hands on & practical experiences working on Reactive scenarios. Troubleshooting skills on Performance, High Availability (Failover Cluster, Availability Group), Migration/Upgrade, SQL setup/patches, Security, Maintenance. Should be able to handle SQL Server Administration & Operational troubleshooting reactive scenarios as needed. On reactive scenarios should be able to drive clear action plans, follow up to closure. * Technical Leadership quality and escalation handling skills. * Should be able to converse with stakeholders/business/application owners. * Collaborating & Partnering with team members internally & externally. * Ready to deliver as soon as possible. Should not be dependent on ramp up/training to start delivering on SQL related work. Technical Leadership * Serve as a trusted advisor to customer executives, architects, and developers on AI strategy, data governance, and analytics modernization. * Drive proof-of-concepts (POCs) and minimum viable products (MVPs) for AI and analytics use cases. * Guide customers in deploying ML models, building data pipelines, and operationalizing AI solutions * Lead technical engagements with enterprise customers focused on data modernization, advanced analytics, and AI/ML solutioning. * Translate business requirements into technical architectures that leverage AI services, data lakes, real-time intelligence, and predictive analytics. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *

Responsibilities

The role involves gathering customer insights to map architecture and digital transformation solutions to business outcomes while advocating for customer needs. Additionally, it includes driving customer relationships to resolve technical blockers and enhance consumption of solutions.