(Cloud Solutions, AWS) Technical Support Consultant (South Africa, remotely at SupportYourApp

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Excellent English Communication Skills, Experience With AWS, Strong Networking Knowledge, Customer Support Experience, Analytical Skills, Research Skills, Customer-Oriented Attitude, Interpersonal Skills

Industry

IT Services and IT Consulting

Description

Are you interested in the world of cloud, networking, and security? For over 10 years, our partners have helped their clients fill IT service gaps by offering a variety of solutions from data management and storage virtualization to cloud, security, and network optimization. Join a team of passionate experts and create tailored solutions that handle day-to-day activities, lifecycle management, while tackling innovative projects. What you will do: Handle customers’ requests via email and phone Design email templates as needed Conduct research and analysis on products Communicate with the client’s internal team Work on team projects Keeping track of technological advancements and trends in IT support What you need to succeed in this role: Excellent English communication skills (at least C1 for both spoken and written) Experience with AWS or other cloud platforms is a must Strong networking knowledge Customer support experience with cloud products Analytical & research skills Customer-oriented and responsible attitude Excellent interpersonal skills Will be a great plus: Experience working with Google Cloud and Azure AWS certificate Proficiency in Salesforce What we offer: Fixed schedule: Sunday to Thursday, 1pm to 9pm South Africa time Opportunity to work fully remotely Inclusive international environment Compensation in USD Good bonuses for referring friends and referral contests Paid intensive training and probation Work-life balance Responsive management interested in your growth and long-lasting cooperation Greenhouse conditions for self-development *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. Who we are: SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome, positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills! Visit our website: www.supportyourapp.com DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.

Responsibilities

Handle customer requests via email and phone while conducting research and analysis on products. Communicate with the client’s internal team and work on team projects.