Cloud Success Representative at Arrow Electronics

Centennial, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

106502.0

Posted On

01 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Support, Customer Service, Business Development, Lead Generation, Sales Cycle Management, Quote Preparation, Problem Solving, Communication, Relationship Management, Proactive Engagement, Vendor Management, Salesforce.com, Process Improvement, Account Management, Product Knowledge, Negotiation

Industry

technology;Information and Internet

Description

Position: Cloud Success Representative Job Description: Arrow Enterprise Computing Solutions is seeking a dynamic and driven Channel Development Representative to oversee the day-to-day sales and management of our Microsoft partners. This role is pivotal in ensuring high customer satisfaction across all engagements. Microsoft serves as the anchor cloud provider for solutions sold through Arrow’s extensive reseller ecosystem. This position is based within the Arrow Cloud group, headquartered in Denver, CO. What You’ll Be Doing: Responsible for the day-to-day sales support and customer service activities for assigned accounts, territory, or product(s). Focuses on growing and developing new business; proactively calls and engages partners to grow sales for assigned accounts and rebuilding of underpenetrated and neglected relationships with Arrow customers. This position will call on customers; provide product information, and follow-up on quotes to close business for Arrow. Identifies, enables and develops high-potential and non-repeat partners. Determines and understands customers’ requirements for Arrow product offerings and services. Translates products and promotions into benefits for a customer. Provides alternative products and solutions. Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), vendor resources and customers. Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective manner. Demand Generation and Customer Opportunity Support: Drives sales growth through new customer rebuilding of underpenetrated and neglected relationships. Focuses on growing and developing new business; proactively calls and engages partners to grow sales for assigned accounts. Identifies, enables and develops high-potential and non-repeat partners. Generates leads and follows-up on leads obtained through suppliers and Arrow internal sources. Qualifies prospects, analyzes sales potential, and then prioritizes high-return opportunities for further attention/investment. Leverages Arrow and vendor programs and promotions to progress a transaction through the sales cycle. Manages vendor special pricing programs including submissions for pricing request and any data or program dependencies, tracking requests for approval, logging of all submissions and results, and notification to the customers of any outstanding or expiring requests. Involves other resources (field, brand, engineering, financing, vendor, etc) to address issues. May use resources such as salesforce.com to accomplish job duties. Quote and Order Preparation: Processes quotes for specified customers and/or quote revisions for mass price changes, program changes or part changes. Prepare orders, from quote work if applicable, for submission based on receipt of the customers’ purchase orders ensuring that all required information for accurate processing is included. This job profile requires the assignment and participation in a sales compensation plan. A portion of OTE will be variable and tied to specific sales-related goals as set forth by Arrow. What We Are Looking For: Requires in-depth knowledge and experience Solves complex problems; takes a new perspective using existing solutions Works independently; receives minimal guidance Acts as a resource for colleagues with less experience Represents the level at which career may stabilize for many years or even until retirement Contributes to process improvements Typically resolves problems using existing solutions Provides informal guidance to junior staff Works with minimal guidance Work Arrangement Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership. Education/Experience: Typically requires 5–7 years of related experience with a 4-year degree; or 3 years and an advanced degree; or equivalent work experience. What’s In It For You: Medical, Dental, Vision Insurance 401k, With Matching Contributions Short-Term/Long-Term Disability Insurance Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options Paid Time Off (including sick, holiday, vacation, etc.) Tuition Reimbursement Growth Opportunities And more! Hiring Range/Hourly Rate: $101,200.00 - $106,502.12 Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Location: US-CO-Colorado (Remote Employees) Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company’s request and sole discretion. Time Type: Full time Job Category: Sales EEO Statement: Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy) We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

Responsibilities

The Cloud Success Representative is responsible for day-to-day sales support and customer service activities for assigned accounts, focusing on growing and developing new business. This role involves engaging partners, providing product information, and serving as a liaison between internal resources and customers.