Zachary Piper Solutions is seeking Cloud Support Engineers - Digital Escorts to support a critical intelligence cloud security program in the following locations; Reston, VA; Redmond, WA. The team is seeking IT support specialists who are experienced with Microsoft cloud environments to support an on-going classified program.

Clearance: TS/SCI Full Scope Polygraph
Location: Reston, VA, Redmond, WA
Schedule: Shift work – 24x7 operational environment (swings, overnight)

QUALIFICATIONS OF THE CLOUD SUPPORT ENGINEER:

• Must hold an active TS/SCI Full Scope Polygraph required
• Must be willing to work one shift, no dual employment
• Willingness to shift work, as 24/7 support is essential
• Excellent customer service skills and focus.
• Education: Bachelor’s Degree and 1+ years of related professional experience
• Experience with MS technologies and ticketing systems; Active Directory, JIRA, ServiceNow, Netmom, Windbg
• Basic scripting using Java, Python, Linux, Powershell, JavaScript in cloud based environments (preferably Azure)

• Complete incoming tickets through Remedy, ServiceNow or other ticketing system
• Troubleshoot and resolve system issues utilizing customer tools
• Document all findings from tickets and incidents
• Automate and troubleshoot tasks using various scripting languages and services
• Provide end-user support to customers at the Tier I-III level in cloud based environments