Cloud Support Infrastructure Expert at Inetum

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

12 Oct, 26

Salary

0.0

Posted On

14 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Linux, Python, Bash, Ansible, Terraform, Docker, Kubernetes, AWS, Azure, GCP, Jenkins, ITIL, CI/CD, Application Support, Infrastructure as Code, SRE

Industry

IT Services and IT Consulting

Description

Company Description Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services Job Description We are looking for an experienced Application Support Engineer. Provide L1/L2 application support for business-critical banking applications in a 24/7 environment. Monitor application and infrastructure health, ensuring high availability and service quality. Investigate, troubleshoot, and resolve incidents, service requests, and production issues within agreed SLAs. Support production deployments, releases, and change management activities. Develop and maintain automation solutions using Ansible, Terraform, Python, and Bash. Participate in disaster recovery planning, testing, and execution activities. Collaborate with global technology, infrastructure, and business teams to ensure seamless operations. Contribute to continuous improvement initiatives focused on operational efficiency, resilience, and reliability. Maintain operational documentation, procedures, and knowledge base articles. Ensure compliance with ITIL best practices and operational standards. Qualifications 5+ years of experience in IT Operations, Application Support, Site Reliability Engineering, or Software Engineering. Strong expertise in Linux environments, including CLI administration and shell scripting. Proficiency in Python and Bash scripting. Solid experience with CI/CD tools such as Jenkins, Travis CI, or Concourse. Hands-on experience with Infrastructure as Code and automation tools, including Ansible and Terraform. Practical experience with Docker and Kubernetes (K8s) in production environments. Strong knowledge of cloud platforms such as AWS, Azure, Google Cloud Platform (GCP), or IBM Cloud. Experience designing, deploying, and automating scalable and resilient infrastructure solutions. Familiarity with monitoring and observability tools. Experience supporting mission-critical applications within financial services or banking environments. Strong analytical, troubleshooting, and problem-solving skills. Results-oriented mindset with a strong focus on service reliability and operational excellence. Fluent English communication skills.

Responsibilities

Provide L1/L2 support for business-critical banking applications in a 24/7 environment to ensure high availability. Develop automation solutions and manage production deployments, releases, and disaster recovery activities.