WHO YOU ARE:

• Bachelor’s degree in computer science, engineering, math, or related discipline; or an equivalent combination of education and experience
• One plus (1+) years of experience with SaaS technologies such as Windows or Linux Server, IIS, server virtualization, SQL, PowerShell, or containerization
• Strong analytical thinking, troubleshooting skills, and ability to learn quickly
• Effective communication skills, both verbal and written
• Ability to collaborate with internal teams across departments and time zones
• Strong attention to detail and high accuracy
• Ability to maintain productivity and problem-solve in time-sensitive environments
• Strong time management and organizational skills
• Ability to work both collaboratively and independently
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, Teams, and SharePoint

REAL ESTATE RUNS ON YARDI. ABOUT US:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

ABOUT THE ROLE:

Yardi is seeking a Cloud Support Specialist I to provide technical support and system maintenance for our clients using Yardi’s SaaS products. In this role, you’ll configure and support software in cloud environments, troubleshoot performance issues, and help ensure seamless, secure, and reliable system operations. You’ll follow established protocols to perform upgrades, support automation tools, and contribute to high client satisfaction within a 24x7x365 support model. If you’re technically inclined, detail-oriented, and excited to work in a collaborative, fast-paced cloud environment, we want to hear from you!

WHAT YOU’LL DO:

• Provides technical support for clients using Yardi SaaS products
• Configures, installs, and supports Yardi software and third-party applications in cloud environments
• Troubleshoots performance and functionality issues in client-hosted environments, including internal automation and scripting tools
• Monitors system alerts and responds promptly to maintain uptime and client satisfaction
• Executes documented procedures for environment upgrades and maintenance, including running PowerShell scripts and automation tools
• Ensures security and standardization of client data handling in accordance with departmental protocols
• Communicates professionally with clients and internal teams using platforms such as Teams, email, and ticketing systems
• Collaborates with international and cross-functional teams
• Participates in a 24x7x365 support model, including weekends and on-call rotations
• Follows company business practices, security protocols, and compliance regulations related to cloud support and data handling