OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We’re hiring talent that AI can’t replace to help us shape the future of information management. Join us.

• Utilize exceptional written and verbal communication skills to deliver a high level of customer focus and empathy.
• Respond to and resolve customer technical requests, understanding the customer’s managed hosted environment and applications within the OpenText Cloud to solve complex technical issues.
• Operate, manage, and administer production applications such as Content Suite while adhering to documented policies and procedures.
• Monitor and troubleshoot alerts from applications, servers, and devices to meet service level agreements.
• Collaborate with cross-functional teams, including Product Support, IT, Network Operations, and Professional Services, to resolve technical issues.
• Work under general guidance, with periodic reviews of results and seeking approvals on matters outside the role as needed.