Start Date
Immediate
Expiry Date
28 Nov, 25
Salary
0.0
Posted On
29 Aug, 25
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Pipeline, Windows
Industry
Information Technology/IT
JOB DESCRIPTION / ACCOUNTABILITIES:
Reporting into Cloud Infrastructure Cloud Operations, the Cloud Support Specialist will be responsible for providing operational support for Platforms and Infrastructure hosted on TD’s cloud services. This includes Private Clouds, Cloud Service Layers and Vendor Management. The role requires familiarity with ITIL processes (change, incident, and problem) and availability for off-hours escalated support. The successful candidate must operate professionally and transparently within the ITS organization, as well as with other divisions within TD.
The Cloud Support Specialist will be responsible for Development to Production Cloud IaaS support and processes. This in order to ensure quality, performance and availability of our hosted services. This feeds into one of TD’s strategic objectives to deliver continued, secure and highly available systems to TDBG customers and clients. The successful candidate must have demonstrated ability to learn new technologies and processes, resolve incidents and solving problems by collaborating with others.
As strong technical team member, the candidate provides guidance and support for TD Bank Private Clouds, Cloud Service Layer and VMWare Cloud technology. Additionally, the Support team is empowered to collaborate within Engineering, Architecture, IT Audit, and Technology Solutions partners to deliver continuous improvements. The end result will advance and integrate with the existing Cloud Infrastructure support model to produce an ITIL compliant ecosystem that minimizes human interactions in support of true cloud solutions.
QUALIFICATIONS / SKILLS / EXPERIENCE:
Qualifications include good communication (both written and oral) and interpersonal skills. Candidate must be organized, self motivated, as well as a team player and be able to participate in the knowledge transfer of information with peers and management.
TECHNICAL SKILLS INCLUDE:
WHO WE ARE
TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
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