Cloud Support Trainee (Monitoring Team) at TechVedika

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cloud Engineering, AWS, Problem Solving, Technical Support, Communication, Teamwork, Agility, Resourcefulness, Linux, System Management, Customer Service, Technical Diagnosis, Troubleshooting, Collaboration, Learning, Interpersonal Skills

Industry

IT Services and IT Consulting

Description

Company Description We are an Artificial Intelligence (AI) focused product engineering company, providing our customers in healthcare, retail & e-commerce, manufacturing, and hospitality sectors with cutting-edge products & solutions, harnessing Big Data Analytics, Vision Analytics, and IoT. Ever since our inception in March 2010, Tech Vedika has been Great Place To Work Certified™(May 2022-May 2023) Organization Top 50 I Mid-Size India’s Best Workplaces for Women 2022 ! Top 10 Most Disruptive Face & Image Recognition Solution Providers’2020 – Analytics Insights Top 10 Healthcare Analytics Solution Providers’ 2019- Healthcare Outlook Magazine Top 20 most amazing AWS Service Providers – CIO Review India 2018 We strive for simple, elegant tech solutions to perform complex tasks. As a scalable technology partner, we enable organizations to improve operational efficiency and unleash new business potential Job Description Male Candidates Preferred We strive for simple, elegant tech solutions to perform complex tasks. As a scalable technology partner, we enable organisations to improve operational efficiency and unleash new business potential This role is for a Cloud Engineer/Sr Cloud Engineer(AWS) . We want you to be innovative and results-driven. We put a lot of emphasis on Teamwork and collaboration. We expect all our employees to be agile, resourceful and fast learners. This role involves creating solutions for complex real-time scenarios, deploying and maintaining large scale solutions Job Description Perform technical problem diagnosis and resolution Troubleshoot and/or escalate customer technical issues. Collaborate with Client spoc, and other Tech Vedika L2 teams to resolve service interruption problems as per SLA. Assess, analyze, and make technical recommendations to improve customer supported systems Perform system configuration changes / updates based on SOP. Effective communication, ensure customers are well informed Where appropriate, perform customer follow-ups to gather further information to drive issues through to resolution Relentless client-focus, and ability to consistently deliver high-quality customer service. Update daily/ weekly status reports Qualifications Diploma/ Graduate / Engineering with good communication (written and verbal) skills Willing to work in 24/7 rotational shifts Fair understanding of system management including Email/Chat Ability to work independently and with other members of the technical and operations teams. Zeal to learn new cloud technologies pertaining to AWS and services Good problem-solving skills & interpersonal skills Additional Qualifications: AWS cloud practitioner and Linux. Additional Information At Tech Vedika, we are looking for talented individuals who want to work with driven people. Attain success while working on interesting projects with a culturally diverse group of individuals. Perks & Benefits: Health Insurance Meal Vouchers Learning Aids Client/Customer Interactions Working with great minds If you want an exciting and dynamic career with unlimited growth potential, then Tech Vedika is the place for you!

Responsibilities

The role involves performing technical problem diagnosis and resolution, troubleshooting customer technical issues, and collaborating with teams to resolve service interruptions. Additionally, it includes assessing and analyzing customer systems to provide technical recommendations.