Cloud Support Trainee (Monitoring Team) at TechVedika

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft 365 Administration, Exchange Online, Teams, SharePoint Online, OneDrive, Microsoft Entra ID, Cloud Monitoring Tools, ITSM Ticketing Systems, User Lifecycle Management, Incident Management, SLA Adherence, Troubleshooting, Customer Service, 24/7 Rotational Shifts, AWS Knowledge, Linux Knowledge

Industry

IT Services and IT Consulting

Description

Company Description We are an Artificial Intelligence (AI) focused product engineering company, providing our customers in healthcare, retail & e-commerce, manufacturing, and hospitality sectors with cutting-edge products & solutions, harnessing Big Data Analytics, Vision Analytics, and IoT. Ever since our inception in March 2010, Tech Vedika has been Great Place To Work Certified™(May 2022-May 2023) Organization Top 50 I Mid-Size India’s Best Workplaces for Women 2022 ! Top 10 Most Disruptive Face & Image Recognition Solution Providers’2020 – Analytics Insights Top 10 Healthcare Analytics Solution Providers’ 2019- Healthcare Outlook Magazine Top 20 most amazing AWS Service Providers – CIO Review India 2018 We strive for simple, elegant tech solutions to perform complex tasks. As a scalable technology partner, we enable organizations to improve operational efficiency and unleash new business potential Job Description Provide L1 support for Microsoft 365 incidents and service requests, ensuring timely resolution and adherence to SLA. Monitor Microsoft 365 services using cloud monitoring tools and dashboards; analyze alerts and take proactive actions. Administer users, groups, roles, and licenses, supporting core workloads including Exchange Online, Teams, SharePoint Online, and OneDrive. Manage the user lifecycle, including onboarding, role changes, offboarding, password resets, MFA enrollment, and access troubleshooting. Diagnose and resolve technical issues, performing system configuration updates and following SOPs, security policies, and incident management processes. Collaborate with client SPOCs and internal L2/L3 teams to escalate complex issues and implement technical recommendations for system improvements. Maintain effective communication with end users, provide timely ticket updates, follow up when needed, and consistently deliver high-quality customer service. Prepare and update daily/weekly status reports, document incidents, resolutions, and contribute to knowledge base articles. Qualifications Required Skills & Qualifications Diploma, Graduate, or Engineering qualification with strong written and verbal communication skills. Willingness to work in 24/7 rotational shifts and support end-users across time zones. Hands-on experience with Microsoft 365 / Office 365 administration, including Exchange, Teams, SharePoint, OneDrive, and RBAC / access management. Familiarity with Microsoft Entra ID (Azure AD), cloud monitoring tools (Admin Center, Service Health, Azure Monitor), and ITSM / ticketing systems. Basic understanding of system administration, email/chat support, and troubleshooting common end-user issues. Strong problem-solving skills, interpersonal skills, and customer service orientation, with the ability to work independently or in a team. Enthusiasm to learn cloud technologies (AWS, Linux); certifications like AWS Cloud Practitioner or Linux are a plus. Additional Information At Tech Vedika, we are looking for talented individuals who want to work with driven people. Attain success while working on interesting projects with a culturally diverse group of individuals. Perks & Benefits: Health Insurance Meal Vouchers Learning Aids Client/Customer Interactions Working with great minds If you want an exciting and dynamic career with unlimited growth potential, then Tech Vedika is the place for you!

Responsibilities

The role involves providing L1 support for Microsoft 365 incidents and service requests, ensuring timely resolution and adherence to SLAs, while actively monitoring cloud services and analyzing alerts. Responsibilities also include administering users, groups, and licenses across core workloads like Exchange, Teams, SharePoint, and OneDrive, and managing the complete user lifecycle.