Requirements

What you'll do:

Work as part of our Professional Services team, supporting a broad range of enterprise and government clients.

Design, deploy, and manage secure, scalable cloud-based solutions using Microsoft Azure and related technologies.

Deliver 2nd and 3rd level support across ICT systems and services.

Troubleshoot and manage:

• Active Directory & Azure AD
• Azure Virtual Desktop (AVD)
• Microsoft 365 (Teams, SharePoint, Exchange Online/Hybrid)
• Windows Server and core infrastructure
• Implement infrastructure as code (Terraform, Bicep) to maintain configuration control and repeatability.
• Monitor, tune, and optimise system performance, ensuring availability, resilience, and compliance.
• Own issues end-to-end from first report to resolution keeping stakeholders informed throughout.
• Collaborate with internal teams and third-party vendors to resolve complex or escalated incidents.
• Stay ahead of the curve by researching and recommending emerging technologies and service improvements.
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What You'll Bring

• Proven experience as a Cloud Administrator / Systems Administrator / IT Support Engineer, ideally in a Managed Services or enterprise environment.
• Strong understanding of Microsoft Azure services across IaaS, PaaS, and SaaS, as well as hybrid workplace environments.
• Solid knowledge of Windows Server, virtualisation, networking (LAN/WAN), and enterprise security.
• Hands-on experience with Active Directory, Azure AD, M365, AVD, and Exchange.
• Familiarity with infrastructure as code (Terraform, Bicep, or equivalent).
• Proficiency with ITSM tools (ServiceNow, Jira, or similar) and structured incident/change management processes.
• Excellent written and verbal communication skills with a customer-first mindset.
• Strong organisational skills with the ability to prioritise and perform under pressure.