SUMMARY

The Tenant Administrator is responsible for managing and ensuring compliance for all technology related to D&H tenancy. The Administrator works closely with IT Infrastructure and IT Security to implement and enforce all components and subcomponents within the current tenant.

QUALIFICATIONS

• In-depth understanding of various tenant technologies including Azure, Entra, O365 and/or AWS and sub tenant technologies such as Teams, and SharePoint.
• Scalability: Multi-tenant clouds are elastic and can grow or shrink based on business needs, a firm understanding of tenant connectivity between on-prem and private or public clouds.
• Security: Cloud providers maintain security and logical separation between tenants and firm understanding of PIM (Privileged Identity Management)
• Strong organizational and analytical skills to manage ever changing tenant landscapes.
• Familiarity with tools and systems for management of Azure, Entra, O365, and/or AWS technologies, subscription tracking, and usage monitoring.
• Excellent communication skills for engaging with internal teams, vendors, and stakeholders.
• Ability to prioritize tasks, manage multiple projects, and adapt to changing business needs.
• Detail-oriented with a focus on compliance, efficiency, and cost control.
• Soft Skills: Teamwork, problem-solving, adaptability, and effective communication across various departments

EDUCATION

• Associates degree in Information Technology or similar area of study required or equivalent years of related work experience
• Bachelor’s degree in Information Technology or similar area of study preferred

Experience

• 3-5 years of experience in license or subscription management for technology solutions.
• Certification in Azure or related areas (e.g., Azure Fundamentals) is preferred.
• Experience with enterprise software and solution vendors (e.g., Microsoft, Adobe, AWS, Salesforce) is a plus.

THIS IS A FULLY REMOTE ROLE

D&H is growing! Join 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today’s resellers, retailers, and the clients they serve across the SMB and Consumer markets.

• We are empowered by our employee Co-Owners who provide the industry’s best service, and we promote a collaborative culture.
• We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more!
• As a D&H Co-Owner you receive numerous discounts on services.
• We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain all tenant technology and subscriptions, cloud services, and other sub tenant solutions.
• Monitor and track subscription usage to ensure compliance and identify optimization opportunities.
• Discuss new tenant technologies with IT executives and business stakeholders so that future technology changes and subscription costs are well understood.
• Conduct regular audits of tenant subscriptions to ensure compliance and address discrepancies.
• Work with IT Infrastructure and Security teams to negotiate, acquire, renew, and retire subscriptions
• Collaborate with IT and business units to understand solution requirements and ensure proper subscription assignments.
• Stay informed on changes within current tenant, and industry best practices to maintain compliance.
• Assist in budgeting and forecasting for subscription costs, supporting financial planning efforts.
• Monitor cloud tenant performance and work closely with cloud hosts to ensure resource availability and optimization.
• Collaborate with IT and business units to ensure robust processes for cloud resiliency, including backup and disaster recovery plans.
• Develop and maintain documentation for cloud tenant including operational run books, tenant governance, and monitoring.
• Generate and report metrics around cloud tenant usage to provide actionable insights and support decision making.