WHO WE ARE

Our purpose at CloudHQ is to provide flexible, efficient, and resilient data center solutions to businesses of all sizes. Our growing organization was founded by the pioneer of data center REITs. CloudHQ has state-of-the-art data center sites located on two Northern Virginia campuses, as well as London, Frankfurt, Paris, Milan, and São Paulo, and we anticipate exponential growth over the next several years both in the US and abroad.

WHAT THE ROLE ENTAILS

The IT Helpdesk Technician is a pivotal part of ensuring that technology runs smoothly for our CloudHQ team members, third-party vendors and support personnel. You will perform desk-side, phone, remote, and site support for our data center team. Using your strong problem-solving skills, you will identify complex problems and review related information to develop, implement and evaluate solutions.

WHAT YOU WILL GET TO DO

• Install and configure Microsoft Office 365, Windows 10\11 operating system, cloud-based applications and other third-party software
• Set up new user accounts
• Provide basic system and software training for users
• Respond to IT support requests, prioritizing needs, diagnosing issues, providing a resolution, and/or escalating requests
• Maintaining equipment inventory
• Monitoring system updates and performing routine maintenance
• Continuous self-learning of new technology is expected
• Special projects as needed
  Requirements:

WHAT YOU BRING TO THE ROLE

• A minimum of a High School Diploma
• A minimum of five (5) years of technical support experience
• Experience and/or education in computer networking, PC/Mac environments, server support, phone system administration
• Experience with Microsoft Office 365, Microsoft Entra ID, Remote Desktop support systems
• Strong communication skills with excellent customer service orientation
• Ability to prioritize, multi-task, and be self-motivated
• Availability for on-call support and the occasional weekend or after-hours support