CALLING ALL INNOVATORS - FIND YOUR FUTURE AT FISERV.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

WHAT YOU WILL DO:

• Lead and manage the full installation of Clover POS systems, including hardware setup, networking configuration, and integration of digital tools.
• Deliver comprehensive, in-person training for restaurant owners, managers, and staff on day-to-day system usage, workflows, and best practices.
• Serve as a trusted partner post-implementation for 30 days, providing follow-up visits, troubleshooting, ongoing training, and support.
• Build deep relationships with restaurant customers to understand their unique operations and business goals.
• Collaborate with Sales reps in your region to coordinate customer outreach and align on customer success strategies.
• Work closely with Support Teams, other Onboarding Managers, and Customer Success Managers to share knowledge and support long-term retention.
• Assist with remote pre/post-install configuration, including menu building, settings, floor plans, and onboarding digital products.
• Act as the voice of the customer by sharing feedback and feature requests with Product Teams.

IMPORTANT INFORMATION ABOUT THIS ROLE:

• This role is field-based, requiring travel within your assigned geography (NYC, Miami, San Francisco, Los Angeles, or Chicago) to visit restaurants and support installations.
• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.