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Club Floor Agent at IHG Career

Kuwait City, Al Asimah, Kuwait -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

30 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Hospitality Management, Problem Solving, Interpersonal Skills, Attention To Detail, Professionalism, Conflict Resolution, Time Management, Teamwork, Safety Procedures, Concierge Services

Industry

Hospitality

Description

•Greet and welcome all guests at all times with a warm, friendly, and professional demeanor, using guest names at every opportunity to foster a personal connection. •Deliver highly personalized and attentive service, ensuring Club Lounge guests feel recognized and valued throughout their stay. •Be fully informed of all daily arrivals to the Club Lounge, including regular guests, Club Floor guests, ICA guests, and VIPs. •Review communication logbooks and staff notice boards at the beginning of each shift to stay updated on important information and guest details. •Answer the telephone promptly and professionally using your name and department, providing courteous and efficient service. •Manage check-in and check-out procedures within the Club Lounge, including handling guest identification, issuing room keys, and managing safety deposit boxes with discretion. •Anticipate and respond to guest needs, recording and acting upon guest preferences, and efficiently handling messages, requests, questions, and concerns. •Serve as a trusted point of contact for all Club Lounge guests, assisting with anything from billing issues to providing local recommendations, while escalating matters to management when necessary. •Adhere to hotel safety and security procedures at all times, report any incidents, and wear protective equipment as required. •Maintain a polished appearance and professional conduct at all times, acting as a true ambassador of the hotel brand. •Stay fully informed about daily hotel events, lounge offerings, and local activities to proactively engage with and assist guests. •Support fellow colleagues and departments with ad-hoc duties, showing flexibility and teamwork, especially during busy periods.

Responsibilities

The Club Floor Agent is responsible for providing personalized, high-quality service to VIP and Club Lounge guests, including managing check-in/out procedures and addressing guest needs. They act as a primary point of contact, ensuring all guest interactions reflect the hotel's luxury brand standards.