Club InterContinental Executive (F&B) - InterContinental Singapore Robertson Quay
Hotel Brand: InterContinental
Location: Singapore, Singapore
Hotel: Singapore Robertson Quay (SINIC), 1 Nanson Road, 238909
Job number: 104039

ABOUT US

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

GUEST EXPERIENCE

• Welcome Club InterContinental guests, processing registration accurately in adherence to brand standards
• Build and maintain positive relationships with all guests and anticipating their needs
• Act to address these needs to exceed their expectations
• Recognize opportunities for guest interaction
• Create a positive hotel image in every interaction with internal and external guests
• Champion hotel brand standards
• Delivering prompt service, professional attention and personal recognition
• Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction
• Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs
• Creating a memorable farewell for Club InterContinental guests
• Maintaining the lounge to ensure cleanliness and proper maintenance
• Encouraging guests to enrol as IHG Rewards Club members or InterContinental Ambassadors
• Assisting with the F&B operations of the Club InterContinental Lounge including the preparation of specialty coffees and teas
• Familiar with cocktail preparation and service of alcoholic beverages such as wines, beers, spirits, etc.
• Plan for, prepare and execute conference services, exclusive business meetings, or private dining when required

WHAT WE NEED FROM YOU

Vocational studies in Hotel Administration, Hotel Management or equivalent, or experience in front office / club lounge operations. Proficient in the use of Microsoft Office and Front Office Systems. Possesses problem solving and organizational abilities.

Please refer the Job description for details