Position Summary: The Club Concierge at The Sanctuary is primarily responsible for optimizing guest’s perceived value and overall experience while at the hotel and at Kiawah Island Golf Resort as a whole. Club Concierge will need to be able to creatively coordinate and assist with arranging activities, excursions and services for guests. As a Club Concierge, you will report to the Club Lounge Manager.
Pay Rate: The rate of pay listed on job boards are auto-generated numbers. Kiawah Island Golf Resort’s actual rate of pay will be determined during the hiring process.

QUALIFICATIONS:

• High school diploma, or equivalent GED, required. College degree – ideally in Hospitality or Travel and Tourism – is preferred.
• At least one year of events coordination or concierge experience required; preferably with a four star / four diamond, or higher rated, hotel.
• At least one year of experience in food and beverage service required. Bar knowledge with some experience serving liquor, beer, and wine preferred.
• CPR certification and Heimlich maneuver proficiency preferred.
• Effective conflict resolution and organization skills, professional and cooperative demeanor, and positive and energetic attitude are imperative.
• Must possess a passion for providing extraordinary service.
• Must be able to work both independently and in a team environment.
• Good to excellent communication skills in English both verbal and written.

ESSENTIAL PHYSICAL REQUIREMENTS:

• Must be able to list minimum weight of 25 lbs. across short-medium distances.
• Must be able to work on-site due to daily needs of the job requirements.

• Always exhibit a great personality with an engaging smile, demonstrate a strong attention for detail, and uphold a high level of standards in order to create an incredible experience for each guest.
• Communicate proactively, cooperatively, and appropriately with other hotel and resort departments regarding guests’ needs and preferences to ensure the most personalized experience possible.
• Create a welcoming lounge environment for all who enter the Club Lounge.
• Proficiently complete Club Concierge checklist tasks and paperwork, effectively utilizing information.
• Handle multiple tasks simultaneously, maintaining control and organization of the Club Lounge; prioritize tasks effectively and utilize time efficiently.
• Maintain cleanliness and organization in the Club lounge.
• Promptly and appropriately greet Sanctuary guests and visitors upon arrival.
• Accurately check guests in to and out of the hotel, in accordance with established standards and guidelines.
• Maintain discretion and security for the hotel and guests, demonstrating proper execution of the following:
• Preparation and distribution of room keys
• Issuance of and access to safety deposit boxes
• Maintenance and reconciliation of front desk cash drawer
• Establishment of credit
• Exchange of tender
• Execution of cash drops
• Control of guests’ identity and room number
• Comprehensively, in accordance with established standards and guidelines, book and accurately change / cancel reservations.
• Energetically assist guests in resolving accommodation complaints and reservation/package concerns.
• Demonstrate comprehensive knowledge of Sanctuary rooms, services, and facilities, including personnel, features, and hours of operation.
• Accurately record and efficiently store or expeditiously deliver packages, faxes, and text communications to guests.
• Creatively and successfully coordinate the execution and delivery of guests’ special requests and amenities.
• Assist guests in securing peripheral plans, including but not limited to:
• Transportation arrangement
• Booking golf, tennis, spa, dining, and other recreational activities
• Purchasing tickets to events and attractions
• Employing a babysitter
• Visiting a doctor or dentist
• Maintain effective knowledge of resort amenities, nearby places of interest and necessity, and Charleston businesses, attractions, and activities.
• Actively maintain extensive library of reference materials and brochures in Club lounge.
• Maintain awareness of groups, including reservation details and scheduled activities.
• Proficiently operate all Front Office equipment, including administrative machines, telecommunication systems, and software programs.
• Appropriately answer and accurately respond to telephone calls.
• Assist in the setup of meals and replenish food presentations as appropriate.
• Adeptly serve food and beverages to guests in the Club lounge.
• Maintain insightful familiarity with The Sanctuary’s wine list.
• Maintain awareness of foods offered in the Club lounge, including preparation techniques and ingredients.
• Attend Concierge Association events and establish professional relationships with business owners, managers, and other concierges.
• Respond to security and emergency situations in accordance with established Sanctuary guidelines.
• Comply with procedures and requirements established in the Front Office Manual.
• Uphold the core values and policies and procedures of the resort.
• All other duties, as assigned.