Club Lounge Concierge - The Sanctuary at Kiawah Island Golf Resort

Charleston, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

20.0

Posted On

15 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Event Coordination, Food and Beverage Service, Conflict Resolution, Organization Skills, Communication Skills, Teamwork, Attention to Detail, Problem Solving, Time Management, CPR Certification, Hospitality Knowledge, Customer Relations, Multi-tasking, Safety Procedures, Wine Knowledge

Industry

Hospitality

Description

Position Summary: The Club Concierge at The Sanctuary is primarily responsible for optimizing guest’s perceived value and overall experience while at the hotel and at Kiawah Island Golf Resort as a whole. Club Concierge will need to be able to creatively coordinate and assist with arranging activities, excursions and services for guests. As a Club Concierge, you will report to the Club Lounge Manager. Pay Rate: The rate of pay listed on job boards are auto-generated numbers. Kiawah Island Golf Resort’s actual rate of pay will be determined during the hiring process. The pay for this position is $20 per hour. Qualifications: High school diploma, or equivalent GED, required. College degree – ideally in Hospitality or Travel and Tourism – is preferred. At least one year of events coordination or concierge experience required; preferably with a four star / four diamond, or higher rated, hotel. At least one year of experience in food and beverage service required. Bar knowledge with some experience serving liquor, beer, and wine preferred. CPR certification and Heimlich maneuver proficiency preferred. Effective conflict resolution and organization skills, professional and cooperative demeanor, and positive and energetic attitude are imperative. Must possess a passion for providing extraordinary service. Must be able to work both independently and in a team environment. Good to excellent communication skills in English both verbal and written. Expectations & Responsibilities: Always exhibit a great personality with an engaging smile, demonstrate a strong attention for detail, and uphold a high level of standards in order to create an incredible experience for each guest. Communicate proactively, cooperatively, and appropriately with other hotel and resort departments regarding guests’ needs and preferences to ensure the most personalized experience possible. Create a welcoming lounge environment for all who enter the Club Lounge. Proficiently complete Club Concierge checklist tasks and paperwork, effectively utilizing information. Handle multiple tasks simultaneously, maintaining control and organization of the Club Lounge; prioritize tasks effectively and utilize time efficiently. Maintain cleanliness and organization in the Club lounge. Promptly and appropriately greet Sanctuary guests and visitors upon arrival. Accurately check guests in to and out of the hotel, in accordance with established standards and guidelines. Maintain discretion and security for the hotel and guests, demonstrating proper execution of the following: Preparation and distribution of room keys Issuance of and access to safety deposit boxes Maintenance and reconciliation of front desk cash drawer Establishment of credit Exchange of tender Execution of cash drops Control of guests’ identity and room number Comprehensively, in accordance with established standards and guidelines, book and accurately change / cancel reservations. Energetically assist guests in resolving accommodation complaints and reservation/package concerns. Demonstrate comprehensive knowledge of Sanctuary rooms, services, and facilities, including personnel, features, and hours of operation. Accurately record and efficiently store or expeditiously deliver packages, faxes, and text communications to guests. Creatively and successfully coordinate the execution and delivery of guests’ special requests and amenities. Assist guests in securing peripheral plans, including but not limited to: Transportation arrangement Booking golf, tennis, spa, dining, and other recreational activities Purchasing tickets to events and attractions Employing a babysitter Visiting a doctor or dentist Maintain effective knowledge of resort amenities, nearby places of interest and necessity, and Charleston businesses, attractions, and activities. Actively maintain extensive library of reference materials and brochures in Club lounge. Maintain awareness of groups, including reservation details and scheduled activities. Proficiently operate all Front Office equipment, including administrative machines, telecommunication systems, and software programs. Appropriately answer and accurately respond to telephone calls. Assist in the setup of meals and replenish food presentations as appropriate. Adeptly serve food and beverages to guests in the Club lounge. Maintain insightful familiarity with The Sanctuary’s wine list. Maintain awareness of foods offered in the Club lounge, including preparation techniques and ingredients. Attend Concierge Association events and establish professional relationships with business owners, managers, and other concierges. Respond to security and emergency situations in accordance with established Sanctuary guidelines. Comply with procedures and requirements established in the Front Office Manual. Uphold the core values and policies and procedures of the resort. All other duties, as assigned. Essential Physical Requirements: Must be able to list minimum weight of 25 lbs. across short-medium distances. Must be able to work on-site due to daily needs of the job requirements. Perks & Benefits: Exclusive Discounts offered at the Hotel & Villas, 5 Golf Courses, Spa, Restaurants, Recreation and Retail Shops Employee Meal Program Employee Trainings and Appreciation Events throughout the year Recognition Awards and Incentive Events, Peer to Peer Recognition Leadership & Career Development Bi-annual Wellness Fair Free Parking! Medical, Dental, Vision, Short Term & Long Term Disability, Life Insurance and Vacation Pay - available for Full Time employees after 60days of employment. 401k – available after 30 days of employment Our Story: Kiawah Island Golf Resort is a destination for luxury golf and beach vacations near Charleston, South Carolina. We offer Five-Star accommodations, world-class resort amenities, award-winning recreational activities, and some of the most respected golf courses in the nation. The resort concentrates on hiring the best individuals. Each of our talented and skilled employees strive for our mission to be recognized as the best golf and tennis resort on the East Coast. We are committed to providing employees with caring, gracious service in the traditions of genuine southern hospitality. Join the BEST, APPLY NOW and Work in Paradise! The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position. All offers of employment at Kiawah Island Golf Resort are contingent upon the results of a thorough background check. Background checks will be conducted on all final candidates. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Kiawah Island Golf Resort is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin, or due to pregnancy. We truly appreciate your interest in Kiawah Island Golf Resort. If you have any questions regarding employment at Kiawah Island Golf Resort, please reach out to Jobs@KiawahResort.com.

Responsibilities

The Club Concierge is responsible for enhancing the guest experience at The Sanctuary by coordinating activities and services. This role involves managing the Club Lounge environment and ensuring guest needs are met promptly and efficiently.