Club Lounge Host at IHG Career

Manchester, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

22 Sep, 26

Salary

0.0

Posted On

24 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

VIP Guest Service, Luxury Hospitality, Food & Beverage Service, Customer Service, Problem Solving, Communication Skills, Proactive Anticipation, Teamwork, Interpersonal Skills, Guest Relations

Industry

Hospitality

Description

The Manchester Deansgate Hotel is on the lookout for a dynamic Club Lounge Host. Join the excitement and become part of the IHG Hotels and Resorts family! Welcome to the Manchester Deansgate Hotel, where modern luxury travel meets the vibrant spirit of Manchester. Nestled in the iconic Beetham Tower, this hotel features 279 elegantly designed rooms with stunning skyline views. Enjoy upscale amenities, including sky bar Cloud 23, 2 Rosette Podium Restaurant, an indoor pool, and a fitness centre. Perfect for both business and leisure travellers, with 14 meeting rooms and over 1,800 square feet of event space. Experience our commitment to redefining luxury travel, blending sophistication with the rich culture of Manchester. The Manchester Deansgate Hotel will fully transition to the InterContinental brand by 2027, enhancing your stay with our signature luxury and service. We are looking for someone who is available to work 16 hours per week across 2 shifts. As a Club Lounge Host (Part-Time), you can expect to carry out the following duties… * Provide exceptional service to VIP guests and ensure a luxury hospitality standard (experience interacting with VIP guests and delivering high-level service would be highly beneficial). * Maintain a welcoming, relaxing, and comfortable lounge environment (a background in front office or food & beverage service is preferred). * Assist with food & beverage service, ensuring quality and presentation standards are met (previous F&B or customer service experience would be desirable). * Handle guest queries and resolve issues promptly and professionally (strong communication skills and problem-solving ability). * Anticipate guest needs and respond proactively (ability to think ahead and manage potential issues is a key element of this role). * Work collaboratively with colleagues to deliver seamless guest experiences (teamwork and interpersonal skills are essential for this role). At IHG Hotels and Resorts, we believe that no two individuals are alike, and we celebrate that by offering our colleagues a wide range of additional benefits to support their unique needs and aspirations. You can expect to receive…. * Financial security - Competitive salary, uaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it. * Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice. IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer. * Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal. * Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders If you are looking to join an iconic and sophisticated Hotel….click apply today to see where this adventure could take you! You must meet the legal requirements to work in the UK. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Responsibilities

Provide exceptional luxury hospitality and service to VIP guests within the Club Lounge. Maintain the lounge environment and assist with high-quality food and beverage presentation and service.