Club Lounge Receptionist / クラブラウンジレセプショニスト / InterContinental Yokohama Pier at IHG Career

Yokohama, , Japan -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

30 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Front office operations, Communication, Attention to detail, Multitasking, Teamwork, Problem solving, Hospitality management, Reservation management, Billing, Data protection, Japanese, English

Industry

Hospitality

Description

Club Lounge Receptionist Role Introduction At InterContinental Yokohama Pier 8, we create memorable guest experiences through refined hospitality, operational excellence, and thoughtful service. As a Club Lounge Receptionist, you will be the first point of contact for our guests, delivering seamless and personalized service throughout their stay. This role involves guest check-in and check-out, handling reservations and inquiries, and coordinating with various departments to ensure a smooth and comfortable guest experience. It is ideal for a service-oriented professional who values attention to detail, efficiency, and teamwork within a luxury hospitality environment. Key Responsibilities Club Lounge Operations & Guest Services Provide professional and efficient check-in and check-out services Welcome guests warmly and serve as a primary point of contact throughout their stay Handle guest inquiries regarding hotel facilities, services, and local information Manage room assignments, reservations, and billing accurately using the PMS system Coordinate with Concierge for transportation arrangements, restaurant reservations, and special requests Guest Experience & Service Quality Deliver courteous, personalized, and brand-aligned service at all times Anticipate guest needs and respond proactively Handle guest feedback and requests appropriately, escalating issues when necessary Ensure smooth guest flow at the front desk during peak and non-peak hours Accuracy, Compliance & Brand Standards Ensure accuracy in guest information, reservations, and billing records Follow IHG brand standards, service procedures, and operational guidelines Maintain confidentiality of guest information and adhere to data protection policies Operational Support Support daily front desk operations, including opening and closing procedures Assist with cash handling, reports, and shift balancing Participate in training sessions and continuous improvement initiatives Team Collaboration Work collaboratively with Housekeeping, Concierge, Food & Beverage, and other departments Share guest feedback and operational insights to enhance service quality What We Need From You Education Diploma or Bachelor’s degree in Hospitality, Tourism, Business, or related field preferred Experience Previous experience in hotel front office or customer service preferred Entry-level candidates with strong hospitality mindset are welcome Experience using Opera PMS or similar systems is an advantage Skills & Competencies Strong communication skills in English and Japanese (business level) Good attention to detail and accuracy Guest-focused mindset with strong service etiquette Ability to multitask and work in a fast-paced environment Team-oriented attitude with reliability and integrity Willingness to learn and grow within the role To Perform Your Role – True Hospitality We genuinely care about people and demonstrate this commitment every day through True Hospitality. You are expected to demonstrate: True Attitude – Genuine care, professionalism, and positive mindset True Confidence – Product knowledge and operational understanding True Listening – Understanding guest needs and expectations True Responsiveness – Prompt and thoughtful service delivery Above all, always aim to deliver outstanding guest experiences and support your team in doing the same. 職務概要（クラブラウンジ・レセプショニスト）インターコンチネンタル横浜 Pier 8では、洗練されたホスピタリティと卓越したオペレーションを通じて、記憶に残るゲスト体験を提供しています。クラブラウンジ・レセプショニストは、ホテルの“顔”としてお客様をお迎えし、チェックイン・チェックアウト対応をはじめ、滞在全体を通じた快適なサービス提供を担うポジションです。各部門と連携しながら、スムーズで心地よい滞在体験を支えていただきます。ホスピタリティマインドを持ち、正確性とチームワークを大切にできる方に最適なポジションです。主な業務内容フロント業務・ゲストサービスチェックイン・チェックアウト業務お客様のお出迎えおよび滞在中の窓口対応館内施設・サービス・周辺情報のご案内予約管理、客室アサイン、精算業務（PMS使用）レストラン予約や交通手配などの他部門との連携ゲストエクスペリエンス・サービス品質丁寧でパーソナルなサービスの提供お客様のニーズを先読みした対応ご要望・ご意見への適切な対応（必要に応じて上長へ報告）繁忙時を含めた円滑なフロントオペレーションの維持正確性・コンプライアンス顧客情報・予約・精算内容の正確な管理ブランド基準および業務手順の遵守個人情報保護およびセキュリティポリシーの遵守オペレーションサポートオープン・クローズ業務現金管理、レポート作成、シフト引継ぎ対応研修・業務改善活動への参加チームワークハウスキーピング、コンシェルジュ、料飲部門等との連携ゲストの声や現場の気づきの共有応募要件学歴専門学校・大学卒経験ホテルフロントまたは接客業の経験があれば尚可未経験・新卒もホスピタリティ志向があれば歓迎スキル日本語・英語（ビジネスレベル）正確性・注意力チームワーク力と柔軟性

Responsibilities

The Club Lounge Receptionist serves as the primary point of contact for guests, managing check-in/check-out processes and handling reservations. They coordinate with various hotel departments to ensure a seamless, personalized, and high-quality guest experience.