Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Club Lounge Supervisor at IHG Career

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Lounge Operations, Staff Supervision, Coordination, Inventory, Reporting, Customer Service, Communication, Leadership, Team Management, Attention To Detail, Food & Beverage Service, VIP Guest Handling, Complaint Resolution

Industry

Hospitality

Description

MAIN RESPONSIBILITIES A Club Lounge Supervisor oversees both guest experience and lounge operations. 1. Guest Service * Welcome and assist VIP or executive guests * Handle guest requests, complaints, and special arrangements * Ensure personalized and high-quality service 2. Lounge Operations * Supervise daily lounge activities (breakfast, afternoon tea, evening cocktails) * Maintain cleanliness, ambiance, and service standards * Ensure food and beverage items are properly displayed and replenished 3. Staff Supervision * Lead and train lounge attendants * Create staff schedules * Monitor staff performance and service quality 4. Coordination with Hotel Departments * Work with Front Office, Housekeeping, and Food & Beverage teams * Ensure VIP guest preferences are communicated and prepared 5. Inventory & Reporting * Monitor lounge supplies and stock levels * Prepare daily reports for management -------------------------------------------------------------------------------- KEY SKILLS REQUIRED * Excellent customer service and communication * Leadership and team management * Attention to detail * Knowledge of food & beverage service * Ability to handle VIP guests and complaints professionally -------------------------------------------------------------------------------- WORK ENVIRONMENT Common workplaces include: * Luxury hotels * Business hotels * Airport lounges * Private executive lounges

Responsibilities

The Club Lounge Supervisor is responsible for overseeing both the guest experience and the daily operations of the lounge, including managing service during breakfast, afternoon tea, and evening cocktails. This role also involves leading and training lounge attendants to ensure high-quality, personalized service standards are maintained.