Club Lounge Team Leader at IHG Career

Hobart, Tasmania, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

0.0

Posted On

17 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Guest Experience Management, Food & Beverage Operations, Opera PMS, Team Coaching, Customer Service, Upselling, Conflict Resolution, Staff Supervision, Inventory Management, Itinerary Planning, Bilingual Communication

Industry

Hospitality

Description

Located in the heart of Tasmania’s capital, Crowne Plaza Hobart offers contemporary spaces designed for guests to connect and recharge, with 241 modern rooms featuring views across the harbour, kunanyi/Mount Wellington or the city. Just moments from Salamanca Place, Constitution Dock, and Hobart’s premier cultural and shopping districts, the hotel blends comfort and convenience for both business and leisure travellers. Guests enjoy elevated experiences in our Club Lounge, and state-of-the-art meeting and ballroom spaces. With locally inspired dining at core restaurant and bar and relaxed shared plates at THE DECK, we showcase the best of Tasmania. At Crowne Plaza Hobart, we deliver an authentic Tasmanian experience grounded in warm, genuine True Hospitality. What is the job? We have an exciting opportunity for a confident and service-focused Club Lounge Team Leader (Part Time) to oversee the day-to-day operation of our premium Club Lounge on the top floor and deliver True Hospitality to IHG’s most loyal guests. In this role, you will lead a small team while working closely with Front Office, Crowne Meetings and Food & Beverage teams to create seamless, personalised guest experiences. Reporting to the Front Office leadership team, you will ensure exceptional service standards, drive guest recognition, and maintain the presentation and performance of the Club Lounge. This position is well suited to someone with strong leadership capability, attention to detail and a passion for delivering elevated guest experiences, offering excellent development opportunities within Front Office and Food & Beverage pathways. Your day to day Club Lounge Operations * Oversee the day-to-day operation of the Club Lounge. * Ensure all service periods are executed to the highest standard, including: Breakfast and Evening Canapés & Beverages. * Support guest check-in, check-out, billing, and general enquiries. * Ensure guest accounts are managed accurately using Opera PMS. * Handle guest requests efficiently and coordinate with relevant departments to ensure timely resolution. * Identify opportunities to enhance the Club Lounge offering and guest experience. * Support revenue generation through room upgrades, Club Lounge upselling, and promotional initiatives. * Maintain Club Lounge presentation, cleanliness and stock levels. Guest Experience & Recognition * Deliver personalized and proactive service to all Club Lounge guests, with a particular focus on IHG * One Rewards members and VIP guests. * Maintain strong knowledge of Hobart, Tasmania, local attractions, restaurants, events, and tourism operators. * Assist guests with bookings, recommendations, and itinerary planning where required. * Take a proactive approach to making personalised experiences for guests. * Championing individualised welcome experiences that continue throughout to create memorable stays. Leadership & People Management * Lead and support Club Lounge Attendants through coaching, mentoring, and daily supervision. * Conduct daily briefings and communicate operational priorities. * Foster a positive and engaged team culture aligned with IHG values. * Participate in recruitment, onboarding, and training of new team members. What we need from you * Minimum 2 years in Food & Beverage/Restaurants & Bars within a premium hotel or hospitality environment, with proven experience leading and motivating teams. * Qualifications in Hotel Management and/or Food & Beverage (highly regarded). * Opera PMS experience (strongly preferred). * Valid RSA (Tasmania). * Strong knowledge of Hobart/Tasmania and tourism operators. * Excellent verbal and written skills. Bilingual or multilingual advantageous. * Refined, personable, knowledgeable, proactive, meticulous and curious – demonstrated daily. * A collaborative approach, aligned with IHG brand standards, service culture, and values. * Awareness of workplace health and safety (OH&S) requirements. * Flexibility across a 7-day roster including weekends and public holidays (Part Time). * Ongoing full working rights in Australia. * Based in Hobart or willing to relocate. What you can expect from us We give our people everything they need to succeed. Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey: * Free staff meal on shift. * Discounted food and beverage in core Restaurant and The Deck. * Full uniform provided, laundered in-house. * Paid birthday leave in addition to your annual leave. * Some of the best employee discounts across our IHG Hotels for accommodation, food and beverage! * Popular hotel perks and discounts on the retail platform. * Supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills. * You have the opportunity to fast track your career with a growing global company. Our way is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. So, join us and you will become part of our ever-growing global family. Please submit a current resume and attach a tailored cover letter outlining why you are the ideal candidate for this role and how your skills align with our hotel's standards and expectations. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 400 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted partner thanks to our expertise in connecting both domestic and global groups. Our branded service style 'Dare to Connect' supports colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions with guests. In our hotels you’ll find a team who are people-first, professional and inclusive and feel part of our global community. If you are inventive and love to connect and collaborate you’ll feel at home and excel at Crowne Plaza

Responsibilities

Oversee the daily operations of the premium Club Lounge, ensuring high service standards for breakfast and evening offerings. Lead a small team to deliver personalized guest experiences while coordinating with Front Office and Food & Beverage departments.