Club Manager at Planet Fitness

Altoona, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

0.0

Posted On

06 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Listening, Problem Solving, Diplomacy, Communication, Organizational Skills, Leadership Skills, Team Supervision, Training, Scheduling, Inventory Management, Marketing Promotions, Performance Coaching, Member Service, Gym Operations, Staff Management

Industry

Wellness and Fitness Services

Description

Job Details Job Location: Altoona - Altoona, IA 50009 Position Type: Full Time Job Category: Management Job Summary Responsible for oversight of gym operations to ensure positive member experience and a financially successful club. Essential Duties and Responsibilities Recruit, hire, train, schedule and supervise team members. Member service oversight making sure all team members are providing a great customer service experience at all times. High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc. Provide support for team members and club members. Create and maintain a positive image for the club. Coaching and counseling performance to help achieve company standards. Ensure prompt opening/closing of gym. Ensure staff are aware and trained on all current marketing promotions. Finish manager portion of onboarding, in Paycom, for all new hires. Ensure the club is open and staffed during all hours of business. Ensuring self and team members are implementing and adhering to all company policies and procedures. Responsible for ordering supplies and tracking inventory. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Qualifications Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising. Minimum Qualifications Honesty and good work ethic At least 1 year of equivalent managerial experience Strong customer service skills Strong communication, organizational and leadership skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time.

Responsibilities

The Club Manager is responsible for overseeing gym operations to ensure a positive member experience and financial success. This includes recruiting, training, and supervising team members, as well as ensuring excellent customer service and adherence to company policies.