REQUIREMENTS:

Bachelor’s or Master’s Degree in Business Management, Hospitality, or related field
Minimum 5 years of experience in senior management roles, preferably in club, hospitality, or lifestyle business
Knowledgeable in sport and wellness trends, operational best practices, and customer service excellence
Proven leadership skills with strong strategic thinking and operational execution
Excellent communication and stakeholder management abilities
Familiar with corporate governance and budgeting processes
Familiar with government regulations related to health, safety, and wellness operations
Proficient in strategic planning, performance management, and financial reporting
Positive attitude and strong work ethic.
Proficient in Microsoft Office (Microsoft Word, Excel, and PowerPoint).
Good English communication skills.

JOB DESCRIPTION:

Lead and manage daily operations of all club facilities
Plan, direct, and execute strategic and operational policies in alignment with the company’s vision, mission, and values
Develop annual, mid-term, and long-term strategies to ensure business growth and sustainability
Plan and manage operational budgets, monitor revenue, control costs, and ensure profitability
Set and monitor KPIs based on corporate strategies to drive performance
Supervise and evaluate staff performance across club operations; ensure ongoing training and development
Build partnerships and maintain relationships with vendors, suppliers, and strategic stakeholders
Ensure operational excellence across all departments of the club
Lead, develop, and manage the overall performance and capability of club employees

MEMBERSHIP & CUSTOMER EXPERIENCE

Work closely with the membership and customer care teams to ensure a seamless member journey and personalized service experience.
Handle escalated customer complaints and feedback, ensuring timely resolution and high customer satisfaction.

Please refer the Job description for details