BENEFITS, REWARDS, MOTIVATIONS

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu.
• A unique training platform to enhance your skills and knowledge.

Job Description

• Be available to personally assist guests and respond promptly to their requirements in line with Sofitel Luxury service expectations.
• Ensure personalised, efficient, luxury service is provided to all guests.
• Embrace the service culture of Butler service.
• To provide warm, welcoming service without compromise to all guests.
• Work cohesively as a team member.
• Report to the supervisor at all times during the rostered shift and complete all duties assigned by the supervisors and team leaders.
• To initiate contact with hotel guests to offer individual services and to ensure guest satisfaction. ·
• Liaise with Chef/Kitchen brigade to ensure service times are adhered to.
• Ensure all Food & Beverage is served according to Club Millesime standards and exceeds the expectations of our guests.
• Ensure the presentation of Food & Beverage within Club Millesime is of a high, luxury service standard.
• Maintain product knowledge of all menus and wine lists in order to advise and make recommendations to guests.
• Ensure you have a good understanding of allergens and dietary requirements.
• Keep tables and service areas clean and tidy.
• Ensure all mis-en-place is completed prior to guests’ arriving.
• Carry out any additional duties as requested by the Club Millesime Manager and designated Club Millesime leaders.
• Be available to personally assist guests and respond promptly to their requirements in line with Sofitel Luxury service expectations.

Qualifications

• Highly motivated with excellent attention to detail.
• Experience within a similar role.
• Strong communication skills.
• Always display a professional appearance, representing our Sofitel brand.
• Ability to work a rotating roster including weekends & public holidays.

Additional Information
If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you!