Club Millesime Food and Beverage Team Leader at Accor

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Team Leadership, Training, Coaching, Food and Beverage Service, Interdepartmental Liaison, Cleanliness and Sanitation, Inventory Management, Safety Procedures, Complaint Resolution, Revenue Accounting, Stock Control, Menu Knowledge, Wine List Knowledge, Attention to Detail, Communication Skills

Industry

Hospitality

Description

Company Description Discover the Sofitel Sydney Darling Harbour. Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the city skyline, exclusive top floor Executive Lounge and our well renowned luxurious spa. Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests. Benefits, Rewards, Motivations Industry benefits worldwide on accommodation, dining and lifestyle services. Access to daily discounted coffee and Ambassador dinning menu. A unique training platform to enhance your skills and knowledge. Job Description To ensure the highest level of customer service is offered and maintained at all times for all guests (internal and external). Drive all Club Millesime ambassadors meet and exceed daily, monthly and yearly targets and provide support for the team through training and coaching. Ensure efficient, friendly and professional food and beverage service is provided to all guests. Liaise with other departments to ensure service times are adhered to. Ensure all Food and Beverage Front and Back of house areas are maintained in relation to: cleanliness, sanitation and hygiene; maintenance and pest control; operating equipment and inventory and fire precautions and safety. Assist and represent the Club Manager when he/she is unavailable by being the face of Club Millesime and resolving guest complaints effectively and in a timely manner. Provide for guests an experience and environment they feel meets their expectations by quickly and efficiently auctioning requests. Ensure revenue for the shift is accounted for with cash/charge summary being completed to balance daily activities. Ensure outlet service areas and bar is fully stocked at all times. Report any discrepancies in stock control. Maintain product knowledge of all menu and wine lists in order to advise and make recommendations to guests. Qualifications Highly motivated with excellent attention to detail. 1 - 2 year's experience in Food and Beverage / Club Lounge Team Leader Highly motivated with excellent attention to detail. Strong communication skills. Always display a professional appearance, representing our Sofitel brand. Ability to work a rotating roster including weekends & public holidays. Hold a current RSA certificate. Additional Information If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you! Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. Please note that full Australian Working Rights is required for this role. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The role involves ensuring the highest level of customer service is maintained for all guests, driving the Club Millesime team to meet targets through training and coaching. Responsibilities also include overseeing efficient food and beverage service, maintaining operational standards in front and back of house areas, and acting as the face of Club Millesime when the Club Manager is absent.