JOB DESCRIPTION

• To ensure the highest level of customer service is offered and maintained at all times for all guests (internal and external).
• Maintain strict security procedures to ensure efficient cash handling and control of confidential guest data to ensure guest and ambassador safety.
• Drive all Club Millesime ambassadors meet and exceed daily, monthly and yearly targets and provide support for the team through training and coaching.
• Ensure efficient, friendly and professional food and beverage service is provided to all guests.
• Liaise with other departments to ensure service times are adhered to.
• Ensure all Food and Beverage Front and Back of house areas are maintained in relation to: cleanliness, sanitation and hygiene; maintenance and pest control; operating equipment and inventory and fire precautions and safety.
• Assist and represent the Club Manager when he/she is unavailable by being the face of Club Millesime and resolving guest complaints effectively and in a timely manner.
• Provide for guests an experience and environment they feel meets their expectations by quickly and efficiently auctioning requests.
• Ensure revenue for the shift is accounted for with cash/charge summary being completed to balance daily activities.
• Set up systems to protect and maintain control of outlet service equipment, correctly recording breakages and carry our regular stock takes.
• Monitor all mise-en-place and ensure completed prior to guest’s arriving.
• Ensure ambassadors are competent in all service procedures and they are able to maximize sales to guests, including the use of up-selling techniques.
• Ensure outlet service areas and bar is fully stocked at all times. Report any discrepancies in stock control.
• Maintain product knowledge of all menu and wine lists in order to advise and make recommendations to guests.

QUALIFICATIONS

• Highly motivated with excellent attention to detail.
• 1 - 2 year’s experience in Food and Beverage / Club Lounge Team Leader
• Highly motivated with excellent attention to detail.
• Strong communication skills.
• Always display a professional appearance, representing our Sofitel brand.
• Ability to work a rotating roster including weekends & public holidays.
• Hold a current RSA certificate.
  Additional Information
  If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you!