Company Description
Embark on a journey of luxury and excellence with Sydney’s iconic first international 5-star hotel! Sofitel Sydney Wentworth offers an unforgettable luxury escape, where guests discovers the perfect blend of the French Zest and Sofitel luxury.
Following the successful relaunch and transformation of Sydney’s iconic landmark, we are setting a new benchmark for excellence.
Discover the perfect blend of classic European style and Sofitel Luxury, with 436 beautifully appointed rooms and suites, modern meeting and event spaces, contemporary cuisine with a French twist, and our executive Club lounge- Club Millesime.

Why Sofitel Sydney Wentworth?

• Ideally situated in the heart of central Sydney’s business and shopping districts, conveniently located near all public transport routes (trains, buses, ferries and lightrail)
• Industry benefits worldwide on parking, accommodation, dining and lifestyle services from day one
• Enhanced parental leave program

Job Description

Proven experience in a luxury hotel or hospitality environment (typically 2–4+ years), particularly in guest relations, front office, executive lounge, or butler service roles.

• Supervisory or team leadership experience is highly desirable, with the ability to mentor and lead a team delivering high-end, personalised service.
• Strong background in delivering personalised guest experiences, with a natural flair for anticipating guest needs and attention to detail.
• Knowledge of premium F&B service standards, ideally within an executive lounge or fine dining setting.
• Experience handling VIP, loyalty, and long-stay guests, with familiarity in creating guest profiles and tailoring services accordingly
• A solid understanding of luxury service culture, ideally with training in Forbes or LQA standards.
• Excellent interpersonal, communication, and conflict resolution skills.
• Professional appearance and impeccable personal presentation at all times.
• Flexibility to work varied shifts, including weekends and public holidays.
• Fluency in English is essential; additional languages are highly advantageous in a global brand environment