INSPIRATION, RECOGNITION & REWARD

As a valued member of our team, you will be immersed in a world of exceptional privileges and bespoke rewards. Enjoy unparalleled access to exclusive industry benefits across a global portfolio of luxury accommodation, fine dining, and curated lifestyle experiences. Indulge in daily privileges such as artisan coffee at a preferred rate and a specially crafted Ambassador dining menu, designed to elevate your everyday. To support your continued growth, we offer a distinguished learning platform—an elegant fusion of expert knowledge and tailored development—ensuring you flourish in a culture that celebrates excellence, sophistication, and personal ambition.
Job Description
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To ensure the highest level of customer service is offered and maintained at all times for all guests (internal and external).

• Utilise guest service skills to lead by example and provide efficient service for guest check in and departure; maintain accurate guest accounts and provide accurate, helpful information and constantly striving to provide total guest satisfaction.
• Drive all Club Millesime ambassadors to meet and exceed daily, monthly and yearly targets and provide support for the team through training and coaching.
• Liaise with other departments to ensure service times are adhered to.
• Ensure all Food and Beverage Front and Back of house areas are maintained in relation to cleanliness, sanitation and hygiene; maintenance and pest control; operating equipment and inventory and fire precautions and safety.
• Assist and represent the Club Manager when they are unavailable by being the face of Club Millesime and resolving guest complaints effectively and in a timely manner.
• Provide for guests an experience and environment they feel meets their expectations by quickly and efficiently auctioning requests.
• Ensure ambassadors are competent in all service procedures and they are able to maximise sales to guests, including the use of up-selling techniques.
• Maintain product knowledge of all menu and wine lists in order to advise and make recommendations to guests.

Qualifications

• Highly motivated with excellent attention to detail.
• 1 to 2 year’s experience in Front Desk / Club Lounge Team Leader
• Highly motivated with excellent attention to detail.
• Strong communication skills.
• Always display a professional appearance, representing our Sofitel brand.
• Ability to work a rotating roster including weekends & public holidays.
• Hold a current RSA certificate.

Additional Information
If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you!