Club Services Coordinator (Japanese Speaking) at Minor International

Ratsada, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

0.0

Posted On

06 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Reservation Systems, Communication, Attention to Detail, Problem Solving, Teamwork, Japanese Language, English Language, Hospitality, Timeshare Experience, Computer Skills, Flexibility, Work Ethics, Organizational Skills, Complaint Handling, Relationship Management

Industry

Hospitality

Description

Company Description A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come. Job Description To serve as the key contact point for our Club Points Owners, providing customer services and reservation services in the language of their choice. To also liaise closely with the Contract Administration and Financial Services departments, ensuring contracts are processed and payments collected in an accurate and timely manner. Key Responsibilities: Provide a high level of customer service for Club Points Owners through the Club Services centre, website and various communication channels, ensuring a high level of customer satisfaction. Ensure Club Owners Points and other reservations are handled in a timely, courteous and efficient manner. Handle all customer concerns or complaints to a satisfactory resolution. Establish and maintain an excellent working relationship with exchange companies, alliance partners, Minor Hotels and other MINOR departments. Encourage use of Club Resorts to achieve a high occupancy and maximum use of space. Qualifications Bachelor degree (desirable) Excellent English and Japanese languages, both written and spoken forms. Other languages an advantage. Minimum of two (2) years relevant work experience. Prior experience in timeshare, vacation ownership, call center or hospitality-related business is strongly preferred. Excellent computer skills with a good understanding of reservation software systems. Strong customer service ethics. Ability to handle difficult situations and complaints from customers. Strong communication and written skills Well organised, high level of attention to detail, ability to communicate effectively with other departments. Team member with strong work ethics, flexible in approach and supportive of others (essential). #LI-AC1 Company Location: Anantara Vacation Club Mai Khao Phuket

Responsibilities

Serve as the key contact point for Club Points Owners, providing customer and reservation services. Liaise with Contract Administration and Financial Services to ensure accurate processing of contracts and payments.