Club Services Coordinator (Mandarin Speaking) at Minor International

Phuket, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Mandarin, English, Reservation Systems, Communication, Problem Solving, Conflict Resolution, Attention To Detail, Time Management, Hospitality, Computer Literacy, Teamwork, Contract Administration

Industry

Hospitality

Description

Company Description A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come. Job Description To serve as the key contact point for our Club Points Owners, providing customer services and reservation services in the language of their choice. To also liaise closely with the Contract Administration and Financial Services departments, ensuring contracts are processed and payments collected in an accurate and timely manner. Key Responsibilities: Provide a high level of customer service for Club Points Owners through the Club Services centre, website and various communication channels, ensuring a high level of customer satisfaction. Ensure Club Owners Points and other reservations are handled in a timely, courteous and efficient manner. Handle all customer concerns or complaints to a satisfactory resolution. Establish and maintain an excellent working relationship with exchange companies, alliance partners, Minor Hotels and other MINOR departments. Encourage use of Club Resorts to achieve a high occupancy and maximum use of space. Qualifications Bachelor degree (desirable) Excellent Mandarin & English languages, both written and spoken forms. Other languages an advantage. Minimum of two (2) years relevant work experience. Prior experience in timeshare, vacation ownership, call center or hospitality-related business is strongly preferred. Excellent computer skills with a good understanding of reservation software systems. Strong customer service ethics. Ability to handle difficult situations and complaints from customers. Strong communication and written skills Well organised, high level of attention to detail, ability to communicate effectively with other departments. Team member with strong work ethics, flexible in approach and supportive of others (essential). #LI-AC1 Company Location: Anantara Vacation Club Mai Khao Phuket

Responsibilities

The coordinator serves as the primary contact for Club Points Owners, managing reservations and providing high-quality customer service. They also collaborate with contract and financial departments to ensure accurate processing of contracts and payments.