Clubfit Reception Team Leader at Bay Venues

, Bay of Plenty, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

0.0

Posted On

09 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Administration, POS, Cash Handling, MS Office, Detail Orientation, Team Leadership, Problem Solving, Flexibility, Reliability, Community Engagement

Industry

Recreational Facilities

Description

Bay Venues …. Haven’t heard of us? Not to worry; I bet you have heard of some of the venues we own or operate – the iconic Mount Hot Pools, Baywave, or Mercury Baypark to name a few. As the kaitiaki of 24 facilities in Tauranga Moana, we proudly offer a range of activities and experiences intended to put a smile on the dial of our community. Here at Bay Venues, we are all about ensuring we create memorable moments - and we do so intentionally through connection and fun with each other and our community. Our values of Manaakitanga (Service), Whakawhanaungatanga (Relationships), Kaitiakitanga (Caring) and He Toi Tangata (Excellence) are lived on the daily as we strive to enhance the wellbeing of the people we serve. It’s no small feat, but we know that when we facilitate connections and collaborate with others, great things will happen! Are you a friendly and bubbly person? Do you love helping people? Do you want to join a great team and work in an upbeat environment? Do you love seeing people achieve great things? Then apply now! We are looking for the next part time (23 hours per week) Clubfit Reception Team Leader, that love customer service and want to be a part of an awesome team who are helping our wider community achieve great things along their health wellbeing journey? About the Role: As the face of Clubfit, you will be responsible for providing clear and accurate information. You will be a great communicator and be committed to providing an unparalleled level of customer service alongside excellent administration skills and support. Participation and drive in the development of upcoming promotions for membership growth and retention, cashing up, stock control, and processing of new memberships will all be part of your daily responsibilities. Overseeing procedures and processes to enhance the customer experience. Job share team lead responsibilities to ensure the reception team perform optimally. Which will involve rostering, performance conversation and processes. You will add to the Clubfit team culture by bringing your best self and to contribute to the overall energy and positive vibe. About You: Minimum of 2 years’ experience in customer service. Have proven ability to communicate with and relate to a broad range of people from a variety of ages, cultures and backgrounds. Have relevant administration experience, including POS and cash handling and a great eye for detail. Be competent in the MS Office suite of products to an Intermediate level. Be level headed and methodical when dealing with stressful or emergency situations. We look favourably upon individuals who are flexible, reliable and committed, and are able to share their knowledge and experience, while contributing to the wider community. We value diversity, so welcome applicants from all backgrounds and experience. We have put together a bunch of perks to support our culture of connection and fun. Ones that reinforce that we are part of the awesome leisure and events industry, and all the magic that comes along with that. Our benefits include: a gym membership to our Clubfit Gyms, access to our aquatic facilities including Baywave subsidised speedway passes and generous discounts on our programmes, services and merchandise, heavily subsidised coffee at our on-site cafes, access to a range of development opportunities through our Learning & Development programme So why not join us? We have the right purpose to fuel meaningful careers, the right attitude to support work life balance, and the right leadership to foster an amazing culture. No matter your age and stage you may be, we are an inclusive bunch all driven by our vision of creating The Best Venues for the Bay. Come on – take the punt; you won’t regret it! Applications close 16 February 2026 Location Mount Maunganui, BOP Department Sport & Fitness Employment Type Part Time Minimum Experience Experienced

Responsibilities

As the Clubfit Reception Team Leader, you will provide clear and accurate information while ensuring an unparalleled level of customer service. You will oversee procedures to enhance customer experience and lead the reception team to perform optimally.