Clubhouse Assistant Melbourne (Casual) at Rapha

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

09 Jul, 26

Salary

0.0

Posted On

10 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Retail sales, Product knowledge, Communication, Visual merchandising, Barista skills, Event planning, Relationship management, Cycling knowledge, Hospitality, Problem solving, Teamwork

Industry

Retail Apparel and Fashion

Description

Rapha launched in 2004 to redefine cycling apparel. Today progressive design and storytelling has built a global movement. We love cycling in all its forms, from the city streets to the highest peaks. And we know its power to transform lives. Led by innovation, we embody this love through a dedication to the world's greatest sport, by setting a new standard in design and pushing the cutting edge of performance and human craft. Our clubhouses have been created as meeting places for riders around the world. Located in vibrant cycling cities, you'll find these spaces stocked with the latest Rapha products, limited edition Clubhouse items, and a café serving the finest coffee and food. The Clubhouses screen live racing, host exclusive exhibitions and events, and are at the heart of our communities. The perfect home for the vibrant culture of cycling and for inspiring a life by bike. Our Clubhouses offer the ultimate Rapha in-store experience. Clubhouse Assistant The Clubhouse Assistant is dedicated to delivering the legendary Rapha customer experience across both the retail and café spaces within the Clubhouse. The first person any visitor to the club will meet, the Clubhouse Assistant must be welcoming and engaging, a refined Rapha ambassador. A people person, the Clubhouse Assistant is able to uncover and cater to all the customer’s needs through conversation, and by using their Rapha product knowledge twinned with retail experience, they will provide the perfect Rapha solution. THE ROLE Key Responsibilities: Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Clubhouse visitors Seamlessly move between all areas of the Clubhouse whilst delivering consistent world-class service Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions Provide expert Rapha product knowledge Understand the full café offering and recommend menu items to customers Create a friendly and welcoming environment, where the sport and culture of cycling can flourish Communicate positively about the brand at all times, be a Rapha Ambassador and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication Maintain the highest Visual Merchandising and House-keeping standards Assist in the planning and delivery of Clubhouse Rides and Events Assist in the preparation of café offerings to support the chef as required Support the team and work together to create an inspiring and positive working environment THE CANDIDATE The ideal Clubhouse Assistant will have the following skills and qualities: Experience in a luxury retail environment Passionate about delivering legendary customer experiences A proven track record of delivering results and the drive to exceed expectations Personable and friendly – a good communicator that is approachable and engaging Ability to prioritise and demonstrate initiative Knowledge of the Rapha brand Ability to be flexible and agile to meet business needs Interested in cycling of any form or active sports is desirable An interest in coffee/barista training would also be an advantage Working at Rapha We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer. Monthly social events and social away days We offer all our employees a 50% apparel discount and a discount for family and friends An annual clothing allowance Free membership to the Rapha Cycling Club Company Pension Scheme Enhanced Parental Leave Mental health support with MyndUp Industry discounts on brands such as Patagonia, Osprey & Wahoo Bike racing expenses up to £35 per race entry A company bonus scheme

Responsibilities

The Clubhouse Assistant is responsible for delivering a legendary customer experience by engaging visitors, driving sales, and maintaining high standards in both retail and café areas. They will also assist in organizing community rides and events while acting as a brand ambassador for Rapha.