Clubhouse Floor Lead Bentonville (Full-time) at Rapha

Harper, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

22.0

Posted On

26 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience Delivery, Relationship Building, Sales Drive, Product Knowledge, Visual Merchandising, Event Planning, Teamwork, Brand Ambassadorship, Communication, Initiative, Prioritization, Luxury Retail Experience, Customer Needs Assessment

Industry

Retail Apparel and Fashion

Description

Rapha's purpose is to inspire the world to live a life by bike. In order to achieve this, we are committed to making the Rapha community a place of inclusion on and off the bike. Rapha Clubhouses are inspiring meeting places for cyclists and fans of the sport. Inside you’ll find a retail space stocked with the latest Rapha products and great espresso, as well as an extensive programme of live racing, rides and events. Also home to the local chapter of the Rapha Cycling Club, our Clubhouses can be found in vibrant cycling cities Worldwide. The Clubhouse Floor is dedicated to delivering the legendary Rapha customer experience across both the retail and café spaces within the Clubhouse. The first person any visitor to the club will meet, the Clubhouse Floor Lead must be welcoming and engaging, a refined Rapha ambassador. A people person, the Clubhouse Floor Lead is able to uncover and cater to all the customer’s needs through conversation, and by using their Rapha product knowledge twinned with retail experience, they will provide the perfect Rapha solution. THE ROLE Key Responsibilities: Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Clubhouse visitors Seamlessly move between all areas of the Clubhouse whilst delivering consistent world-class service Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions Provide expert Rapha product knowledge Create a friendly and welcoming environment, where the sport and culture of cycling can flourish Communicate positively about the brand at all times, be a Rapha Ambassador and bring to life Rapha’s core values - Passion, Determination, Creativity & Communication Maintain the highest Visual Merchandising and House-keeping standards Assist in the planning and delivery of Clubhouse Rides and Events Support the team and work together to create an inspiring and positive working environment THE CANDIDATE To apply you must be 18 years of age or older The ideal Clubhouse Floor Lead will have the following skills and qualities: Experience in a luxury retail environment Passionate about delivering legendary customer experiences A proven track record of delivering results and the drive to exceed expectations Personable and friendly - a good communicator that is approachable and engaging Ability to prioritise and demonstrate initiative Knowledge of the Rapha brand Ability to work a mixture of morning, evenings, weekends and some holidays Interested in cycling of any form or active sports is desirable An interest in coffee/barista training would also be an advantage Working at Rapha We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer. Monthly social events and social away days We offer all our employees a 50% apparel discount and a discount for family and friends An annual clothing allowance Free membership to the Rapha Cycling Club Company Pension Scheme Enhanced Parental Leave Our pay range for this role is $19.00-$22.00 / hr. Final wage offers take into consideration, location and level of experience.

Responsibilities

The Clubhouse Floor Lead is responsible for delivering the legendary Rapha customer experience across retail and café areas by engaging visitors and driving sales through product knowledge. This role also involves maintaining high standards of visual merchandising, assisting with events, and acting as a positive brand ambassador.