Clubhouse Staff

at  FirstService Residential

JOB OVERVIEW:

The Clubhouse Staff will provide quality customer service and be a friendly, helpful, team member to our clients, vendors, and associates. This position will also have administration duties assisting department managers as directed.
Compensation: $16-17/hr

SKILLS & QUALIFICATIONS:

• Demonstrates excellent customer service skills.
• Is pleasant, courteous, and professional in demeanor including professional attire. Maintains composure and professional manner when working to resolve problems even when faced with angry or unreasonable individuals.
• Knows when to call for assistance and keeps lines of communication open with his/her team members and supervisor.
• Provides quality level of service to all customers – timely, thorough, responsive and proactive interaction with various company associates to improve customer service to incoming clients.
• Represents the Company knowledgeably and credibly. Is positive and constructive in addressing problems. Actively promotes a positive image of the Company and its associates.
• Represents the Company as able to meet a broad range of customer needs. Quickly refers customers to associates within the Company, using the various company systems for up-to-date information
• Demonstrates problem-solving abilities.
• Takes ownership of problems until resolved and follows up to ensure customer satisfaction.
• Demonstrates an ability to “Connect the Dots” and is resourceful in their ability to resolve customer issues and requests.
• Ability to work under tight deadlines and consistently meet deadlines.
• Demonstrates organizational skills and time management abilities; ability to independently prioritize daily workload.
• Demonstrates excellent verbal and written communication skills
• Communicates clearly and effectively.
• Matches level of communication to the needs and sophistication of the listener.
• Listens effectively.
• Possesses sound technical skills.
• Must be proficient with computer programs needed for specific positions including Connect, Microsoft Outlook, Word and Excel.
• Must have minimum typing speed of 30 WPM.
• Develops and maintains solid working knowledge of procedures and policies relevant to the job.
• Continually works to expand job knowledge & skills.
• Maintains and demonstrates a positive attitude.
• Is optimistic in their approach with customers and able to remain focused on creating the best experience possible.
• Possesses the ability to remain resilient and positive even when customer interactions are not pleasant. Bounces back from difficult interactions.
• Addresses problems and issues constructively to find mutually acceptable and practical business solutions.
• Works effectively with co-workers, clients, vendors, and others by sharing ideas in a constructive and positive manner.
• Motivates others around them and increases the sense of optimism within the team through demeanor, actions, and communications.
• Strong ethical practices

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard, distributing mail and packages.
• Must be able to hear to place and receive telephone calls as an essential function of the job.
• Must have good verbal and written skills in order to converse in a clear manner when answering incoming phone calls and be able to capture a message in written form and deliver to the appropriate co-workers.
• Must be mobile enough to move around the office to make copies, distribute mail, etc.
• Must be able to lift 25lbs.

ABOUT US:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

EXPERIENCE EXCEPTIONAL SERVICE WITH A FULFILLING CAREER IN PROPERTY MANAGEMENT WITH FIRSTSERVICE RESIDENTIAL.

To learn more about our company and culture, please visit www.fsresidential.com/california

DISCLAIMER

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

FRONT DESK DUTIES:

• Must be able to sit for long periods of time at the front desk with a pleasant disposition to greet clients and guests cordially.
• Must be calm and able to handle many functions at one time.
• Must be able to hear and speak to receive telephone calls and interact with clients.
• Must answer incoming calls immediately and take clear messages.
• Must deliver messages timely, either verbally or in written form.
• Handle and distribute mail, packages, checks and other business documents.
• Works with new and current residents to obtain access control badges.
• Responsible for maintaining access control system and viewing cameras.
• Complete data entry into various company systems in support of business needs.
• Check in guests with missing access badges into the computer.
• Preparation and set-up of in-house meeting rooms.
• Ensures event documents are completed prior to event moving forward.
• May occasionally be required to close and lock the clubhouse at shift end.
• Must maintain a professional demeanor and not perpetuate rumors or innuendos that can affect the morale of the office or the client.
• Must know the difference between information that can be shared with co-workers, vendors and clients, and confidential information that should only be addressed with General Manager.
• Work effectively with co-workers, clients, and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; being willing to accept other tasks when requested, and respecting the diversity of our workforce in actions, words and deeds.
• Attend all company mandatory functions.
• Comply with company policies and procedures.
• Other reception duties as assigned.

SNACK BAR DUTIES

• Perform simple food preparation and serves food and drinks at the Club’s Snack Bar. Facilitates a friendly, hospitable environment.
• Ensures quality of product and service with intent to provide the highest level of member and guest satisfaction, anticipating their wants and needs.
• Stays familiar with, and accurately describes menu items and their preparation. Ensures accuracy of orders and presentation of food.
• Learn and remember members’ names and preferences as needed.
• Performs Snack Bar opening and closing procedures.
• Processes sales through the Apple register system. Completes transactions and closing paperwork accurately and timely. Ensure the charges are accurate and settled to the correct account.
• Addresses members’ concerns immediately and to their satisfaction. Communicates any problems and potential issues to management.
• Organizes snack bar inventory and helps maintain par levels.
• Ensures sanitation standards are met in the Snack Bar area. Observes food serve safe practices and all general Club safety protocols. Clean and sanitizes workstation and equipment.
• Ensures proper food handling procedures are followed including wrapping, labeling, dating, stocking, storing. Rotating and checking temperature of products.
• Assists with special events as designated by management.
• Performs other duties as designated by management.
• Serve and store alcohol within the Club’s guidelines.
• Receives inventory, moves, and lifts food and beverage products and supplies.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard, distributing mail and packages.
• Must be able to hear to place and receive telephone calls as an essential function of the job.
• Must have good verbal and written skills in order to converse in a clear manner when answering incoming phone calls and be able to capture a message in written form and deliver to the appropriate co-workers.
• Must be mobile enough to move around the office to make copies, distribute mail, etc.
• Must be able to lift 25lbs