Clubs Lead Supervisor at ASM Global

New Orleans, Louisiana, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Oct, 26

Salary

0.0

Posted On

04 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Experience, Operations Management, Staff Management, Vendor Relationships, Event Planning, Food And Beverage Operations, Conflict Resolution, Leadership, Budgeting, Compliance, Customer Service, Microsoft Office Suite

Industry

Entertainment

Description

Position Summary The Suites Club Supervisor is responsible for overseeing the daily operations, guest experience, and financial performance of premium suites, club lounges, and VIP hospitality areas within the stadium. This position ensures exceptional service delivery, maintains operational excellence, manages staff and vendor relationships, and supports revenue growth while providing a world-class experience for suite holders, club members, sponsors, and special guests. Essential Duties and Responsibilities Guest Experience & Service Excellence Ensure exceptional service standards are consistently delivered throughout all premium seating areas. Develop and maintain positive relationships with suite holders, club members, sponsors, and VIP guests. Address guest concerns, complaints, and service recovery situations promptly and professionally. Conduct regular inspections of suites, club lounges, and premium hospitality spaces to ensure cleanliness, organization, and readiness. Operations Management Oversee game day, event day, and non-event operations of suites and club areas. Coordinate food and beverage service with catering, concessions, and hospitality partners. Ensure operational compliance with stadium policies, health regulations, safety standards, and liquor laws. Develop and implement operational procedures to improve efficiency and guest satisfaction. Monitor inventory levels and coordinate ordering of supplies and equipment. Event Planning & Coordination Collaborate with event operations, catering, security, housekeeping, and facility management teams. Coordinate suite and club-level special events, corporate functions, and VIP activations. Develop event plans and ensure successful execution of all premium hospitality services. Compliance & Safety Ensure adherence to all health, safety, sanitation, and alcohol service regulations. Maintain accurate records and reports related to operations, staffing, and guest service metrics. Participate in emergency preparedness and stadium incident response procedures. Required Qualifications Bachelor's degree in Hospitality Management, Business Administration, Sports Management, or a related field preferred. Minimum 2–4 years of hospitality, stadium, arena, hotel, restaurant, or premium service management experience. Experience managing teams in a fast-paced, high-volume environment. Strong knowledge of food and beverage operations and guest service standards. Proficiency with Microsoft Office Suite and hospitality management systems. Preferred Qualifications Experience in professional sports, entertainment venues, or large-scale event facilities. Food safety certification and alcohol service certification. Experience managing premium seating programs or VIP hospitality operations. Knowledge of event management software and point-of-sale systems. Key Competencies Leadership and team development Exceptional customer service Communication and interpersonal skills Problem-solving and decision-making Organization and attention to detail Conflict resolution Multi-tasking in high-pressure environments Operational planning and execution Physical Requirements Ability to stand and walk for extended periods during events. Ability to lift and carry up to 25 pounds. Ability to work evenings, weekends, holidays, and extended hours based on the event schedule. Ability to navigate stadium stairs, suites, and hospitality areas. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Responsibilities

Oversee daily operations and guest experiences within premium suites, club lounges, and VIP areas of the stadium. Manage staff, vendor relationships, and event coordination to ensure world-class hospitality and operational excellence.