Cluster Assistant Reservations Manager at Accor

, North Ari Atoll, Maldives -

Full Time

Start Date

Immediate

Expiry Date

24 Jan, 26

Salary

0.0

Posted On

26 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservation Management, Customer Service, Revenue Management, Communication, Team Leadership, Problem Solving, MS Excel, MS Word, MS PowerPoint, Booking Systems, Guest Relations, Sales Promotion, Emergency Procedures, Training, Motivation, Organizational Skills

Industry

Hospitality

Description

Company Description Pullman Maldives Maamutaa Welcome to Pullman Maldives Maamutaa—an all-inclusive haven where luxury meets limitless possibilities. Immerse yourself in exclusive perks, ignite your intellect, and boldly extend your horizons. This isn’t just a resort; it’s a place designed for those who want to up their game. Nestled in the Southern Maldives on Maamutaa Island within the Gaafu Alifu Atoll, our enterprising playground spans 18 hectares of lush greenery, encircling a natural lake. Our commitment? Providing you with the holiday of a lifetime—where the dynamic blend of business and pleasure takes center stage. Let’s dive into the art of balancing work and play, where every moment is an opportunity to cultivate success and revel in the joy of discovery! "Why work for Accor?" We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description Responsible for the Reservation Teams of both Resorts In charge of assisting recruiting and maintaining the motivation in the reservation team Respond to enquiries about hotel products and services by telephone and email according to standard guidelines Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services Understand revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue Determine guest needs and quote the appropriate room and rate as per requirements Input booking information into the Reservation System Process amendments to reservations such as extensions, early departures, etc. Arrange accommodation, visas and activities for leisure, corporate & wholesaler’s guests Record special billing arrangements for groups and conventions Coordinate and communicate with all other departments to ensure a smooth operation Be fully conversant with hotel fire & life safety/emergency procedures Attend all briefings, meetings and trainings as assigned by management Perform other reasonable duties assigned by the assigned by the Management Qualifications College diploma or equivalent qualifications Minimum 2-3 years of experience in a similar capacity or minimum 3 years of experience in the area of guest services/tele-marketing Excellent reading, writing and oral proficiency in English language Proficient in MS Excel, Word, & PowerPoint Past experience of working in the Maldives Additional Information What is in it for you: Employee benefit card offering discounted rates in Accor Hotels Worldwide Develop your talent through learning programs by Academy Accor Opportunity to grow within your property and across the world! Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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Responsibilities

The Cluster Assistant Reservations Manager is responsible for overseeing the reservation teams of both resorts, ensuring effective communication and coordination with other departments. They will also assist in recruiting and maintaining team motivation while responding to inquiries and managing bookings.