Cluster Commercial Director
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.

OBJECTIVES OF THE ROLE

As the Cluster Commercial Director you will be responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the three Cairns Hilton properties.

A Cluster Commercial Director will lead, coach, develop, recruit and retain future talents. He/she will manage performance, develop, and evaluate the commercial team members on the agreed KPI’s, whilst working effectively as part of a 4D structure. Specifically, a Cluster Commercial Director will perform the following tasks to the highest standards:

• Directly accountable for driving the top line budget and forecast by implementing a commercial strategy and business plan through to execution using the Hilton Worldwide Commercial Focus process and all available business tools and intelligence available.
• Deliver as a minimum the budgeted revenues across all revenue streams, including but not limited; all rooms, GC&E, F&B, and Spa with a control on cost of sale, route to market, channel shift, and marketing/e-commerce opportunities.
• Work with the General Manager/Hotel Manager, Cluster Director of Finance, to ensure profits are maximized in line with TGOP and EBITDA targets set.
• Ensure business review guidelines (current to + 5 years) all pricing & rate quotation strategies are in place to maximize all pricing components of sales and catering opportunities and achieve positive group market share.
• Support various on-property, Regional Commercial Director, Regional Director of Sales, and Area Marketing teams in coordinating marketing, sales, and public relations activities. Liaise with regional support and brand teams to provide maximum benefit to the hotels’ performance.
• Support the RMCC Revenue Manager to establish an optimal mix, review and validate forecasts, develop strategies for different demand periods, and review and approve retail and group pricing strategies.
• Develop and maintain strong relationships with all stakeholders, owners, resort teams, HWW matrix support teams to ensure commercial benefits to the resorts.
• Presents commercial strategies to regional team, owners, and key stakeholders.
• Consistently conforms to Hilton brand standards and corporate identity and utilizes all communication tools (under the guidance of regional marketing and BPS).
• Keeps in touch with market trends and reviews/amends strategies accordingly in line with the evolving market conditions.
• Participate in the leadership activity of the Hotel and Region

The successful candidate for this role will bring:

• Minimum of 5+ year’s hospitality/travel industry experience in a senior revenue generating or commercial services role.
• Minimum 3+ years of experience presenting sales plans, presentations, etc. to senior level executives and constituent groups.
• 3+ experience working in a collaborative/matrixed environment.
• 3+ years working with departmental financial data to make strategic/tactical decisions.
• 3+ years of experience evaluating and identifying business opportunities for a business.
• At least 3 years of experience managing a sales or commercial team.
• Experience in multiple disciplines with knowledge of Sales, Revenue management, Marketing and E-commerce