Cluster Director of Information Technology (Pre-opening) Raffles & Fairmont at Accor

Umluj, Tabuk, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

27 Dec, 25

Salary

0.0

Posted On

28 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Information Technology, Team Leadership, Technical Support, Troubleshooting, Communication Skills, Service Orientation, Hardware Installation, Software Configuration, Data Protection, Guest Service, IT Budget Management, Project Management, Training, Negotiation, Technological Solutions, Trend Analysis

Industry

Hospitality

Description

Company Description Raffles & Fairmont Red Sea, positioned in the Kingdom’s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont’s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites. Job Description Responsible for set up, monitoring and maintaining the Cluster IT infrastructure, including the computer networks, servers, POS systems and communication technologies of the Hotels. Ensuring and implementing security measures to ensure the integrity and privacy of corporate and guest data, as well as compliance with data protection regulations. Leading the Cluster IT team Technical instruction for employees and trainees Motivation of the team Installation and configuration of hardware and software. Troubleshooting and troubleshooting of IT issues that arise. Technical support for all employees of all mentioned companies as well as the organization of employee training to ensure the efficient use of IT systems and tools. Development of technological solutions that improve guest service, such as optimization of reservation systems, digital check-in/check-out procedures and Wi-Fi services. Resolving issues and handling guest complaints, related to IT challenges. Communicate with other departments to ensure the smooth running of operations. Negotiation and communication with IT suppliers and service providers to ensure that the products and services delivered and used meet the requirements of hotel operators. Responsibility for effective vacation planning for all team members. Regular participation in HOD meetings and conducting daily team briefings. Conducting appraisal interviews with all team members, according to Raffles & Fairmont standards. Management of the IT budget in terms of efficient use of resources. Leading IT projects and initiatives, such as introducing new technologies or updating software applications. Informing management about the status and progress of IT initiatives. Preparation of reports to document the usefulness and effectiveness of IT systems. Tracking technological trends. The incumbent must deal with current IT trends in order to keep hotel operations competitive. Qualifications Knowledge and Experience Diploma in Information Technology Minimum 5 years of relevant experience with at least 1 year in a similar capacity Good reading, writing and oral proficiency in English language Knowledge of Windows Operating System Ideally previous experience in pre-opening Competencies Good communication skills Service oriented with an eye for details Ability to work effectively and contribute in a team Self-motivated and energetic Additional Information What’s in it for you... The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands. The chance to define the pre-opening operations for two iconic resorts at one of the world’s most anticipated new destinations. Become part of a team dedicated to creating unparalleled luxury hospitality experiences. A competitive package and excellent opportunities for professional growth. Outstanding discounts across the global Accor and luxury brand network.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Cluster Director of Information Technology is responsible for setting up, monitoring, and maintaining the IT infrastructure of the hotels. This includes leading the IT team, ensuring data security, and developing technological solutions to enhance guest services.