Cluster Director of Restaurants & Bars – Driving Exceptional Dining Experie at IHG Career

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

06 Sep, 26

Salary

0.0

Posted On

08 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Food & Beverage Leadership, Operational Excellence, Revenue Growth Strategy, Concept Development, Pre-opening Management, Guest Experience Innovation, Financial Performance Management, Team Leadership & Mentoring, Strategic Planning, Luxury Hospitality Management, Cost Control, Stakeholder Collaboration, Market Trend Analysis, Budgeting & Forecasting, Service Standard Implementation, Talent Development

Industry

Hospitality

Description

At InterContinental Residences Dubai Business Bay & Kimpton Sevn Dubai, we are seeking a Cluster Director of Restaurants & Bars to lead, elevate, and transform all restaurant, bar, lounge, nightlife, and dining experiences across two distinctive hospitality brands. This role is designed for a dynamic, commercially driven, guest-focused Food & Beverage leader who understands that exceptional restaurants and bars are more than outlets—they are destinations that create memorable experiences, drive brand distinction, inspire loyalty, and generate outstanding commercial performance. -------------------------------------------------------------------------------- One Cluster. Two Distinctive Hospitality Brands. One Extraordinary Dining Vision. This is far more than a traditional Food & Beverage leadership role. The cluster combines the sophisticated residential luxury of InterContinental Residences Dubai Business Bay with the vibrant, lifestyle-led energy of Kimpton Sevn Dubai. Each property possesses its own unique personality, audience, and dining philosophy, yet both require exceptional leadership, innovation, operational excellence, and guest engagement. You will define the strategic direction of all Restaurants & Bars across the cluster—creating destination venues, building high-performing teams, driving revenue growth, and ensuring every dining experience reflects the unique spirit of each brand. -------------------------------------------------------------------------------- Why This Role Matters Restaurants and bars are among the most visible and influential touchpoints within any hospitality experience. As Cluster Director of Restaurants & Bars, you will oversee the complete dining ecosystem across both properties, ensuring every restaurant, lounge, bar, café, pool venue, and entertainment-driven concept consistently delivers exceptional service, memorable experiences, and strong financial performance. You will lead outlet strategy, guest experience innovation, concept development, operational excellence, talent growth, and commercial performance while playing a pivotal role in the successful pre-opening and launch of Kimpton Sevn Dubai. This is a rare opportunity to shape some of Dubai’s most exciting dining destinations while influencing the future of hospitality experiences across two globally recognized brands. -------------------------------------------------------------------------------- Be the Visionary Behind Destination Restaurants & Vibrant Social Experiences You will lead, mentor, and inspire restaurant and bar teams across both properties while partnering closely with Culinary, Marketing, Revenue Management, Events, Commercial, Finance, and Operations leaders. From all-day dining concepts and specialty restaurants to rooftop venues, bars, lounges, nightlife experiences, and social programming, you will ensure every outlet becomes a destination that guests actively seek out and remember. -------------------------------------------------------------------------------- What We'll Support You to Do • Create Destination Dining Experiences: Build restaurants and bars that become recognized leaders within Dubai's competitive dining landscape • Develop High-Performing Teams: Recruit, mentor, and inspire passionate hospitality professionals who deliver exceptional guest experiences • Drive Revenue Growth & Commercial Excellence: Maximize profitability through innovation, guest engagement, operational discipline, and strategic leadership -------------------------------------------------------------------------------- The Gig Reporting to the Cluster General Manager & Hotel Manager, the Cluster Director of Restaurants & Bars will oversee all restaurant, bar, lounge, nightlife, and outlet operations across InterContinental Residences Dubai Business Bay and Kimpton Sevn Dubai. • The Opportunity: Lead one of Dubai's most exciting multi-brand Restaurants & Bars portfolios • The Strategy: Create exceptional guest experiences while driving commercial performance, market relevance, and operational excellence • The Impact: Position both properties as leading dining, social, and lifestyle destinations within Dubai’s hospitality market You will be accountable for guest satisfaction, outlet performance, revenue generation, concept development, team engagement, operational standards, and long-term commercial success across the cluster. -------------------------------------------------------------------------------- Stay Human At InterContinental and Kimpton, hospitality is about creating meaningful connections. This role is about people, energy, culture, and experiences. It's about building restaurants and bars where guests celebrate milestones, create memories, discover new flavors, and connect with others in inspiring environments. Every interaction matters. Every experience tells a story. -------------------------------------------------------------------------------- Your Day-to-Day No two days are the same; your responsibilities will span a range of strategic, operational, commercial, and leadership activities, including but not limited to: Restaurant & Bar Leadership • Develop and execute the strategic vision for all restaurants and bars across the cluster • Establish each venue's unique positioning, guest experience, and commercial strategy • Drive innovation and continuous improvement across all dining concepts • Ensure every outlet consistently delivers exceptional service and guest satisfaction Guest Experience Excellence • Create memorable and differentiated dining experiences that exceed guest expectations • Monitor guest feedback and implement continuous enhancements • Ensure service culture aligns with brand standards and local market expectations • Foster personalized guest engagement and loyalty-building initiatives Operational Excellence • Oversee daily restaurant and bar operations across all venues • Ensure consistency in service standards, quality, presentation, and execution • Maintain compliance with health, safety, hygiene, and responsible beverage service standards • Drive operational efficiencies while maintaining exceptional guest experiences Team Leadership & Development • Lead, coach, mentor, and inspire restaurant and bar leadership teams • Build a culture of accountability, engagement, and excellence • Support succession planning and talent development initiatives • Deliver training programs focused on leadership, service excellence, and guest engagement Commercial & Financial Performance • Develop and execute revenue growth strategies across all outlets • Optimize profitability through effective cost control and operational efficiency • Monitor budgets, forecasts, labor productivity, and financial performance • Drive outlet-level business planning and performance improvement initiatives Concept Development & Innovation • Collaborate on the creation and evolution of restaurant and bar concepts • Introduce innovative dining experiences, events, activations, and promotions • Monitor market trends and competitive activity to maintain relevance and differentiation • Partner with Marketing and Commercial teams to strengthen brand visibility and guest engagement Pre-Opening Excellence (Kimpton Sevn Dubai) • Lead Restaurants & Bars pre-opening planning and execution • Support recruitment, onboarding, and training of opening teams • Develop operational standards, service sequences, and guest experience frameworks • Oversee outlet readiness, trial operations, and opening activities Cross-Functional Collaboration • Partner closely with Culinary, Sales, Marketing, Revenue Management, Finance, Events, and Operations teams • Support hotel-wide commercial initiatives and guest experience programs • Contribute to strategic planning and cluster business objectives • Build strong relationships with external partners, suppliers, and industry stakeholders -------------------------------------------------------------------------------- What Success Looks Like • Restaurants and bars recognized as leading destinations within Dubai's hospitality landscape • Exceptional guest satisfaction and engagement scores across all outlets • Strong commercial performance and sustainable revenue growth • Successful pre-opening and launch of Kimpton Sevn Dubai Restaurants & Bars • High-performing, engaged, and motivated outlet teams • Consistent operational excellence and brand standard compliance • Strong market reputation, visibility, and guest loyalty -------------------------------------------------------------------------------- Who This Role Is Perfect For • A visionary Restaurants & Bars leader passionate about creating memorable guest experiences • Experienced in luxury hospitality, lifestyle hotels, destination dining, or premium restaurant groups • Strong in both commercial performance and operational execution • Energized by pre-opening environments and complex multi-outlet operations • Passionate about leadership, innovation, and hospitality excellence • Excited by the opportunity to shape dining destinations that define a brand -------------------------------------------------------------------------------- What We Need From You Ideally, you bring some (or all) of the following qualifications and experience: Education • Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or related discipline preferred Experience • 10–15 years of progressive Food & Beverage leadership experience within luxury hotels, lifestyle brands, or premium restaurant groups • Significant experience managing multiple restaurant and bar concepts simultaneously • Proven success leading high-volume, high-profile dining destinations • Pre-opening experience strongly preferred • Strong understanding of restaurant operations, beverage programs, nightlife, entertainment-driven venues, and guest experience management • Demonstrated success in driving revenue growth, profitability, and operational excellence Personal Attributes • Inspirational and highly visible leader • Strong commercial acumen and business mindset • Passionate about guest experience and hospitality innovation • Excellent relationship-building and communication skills • Strategic thinker with strong operational discipline • Results-oriented and highly accountable • Adaptable, resilient, and energized by dynamic environments • Committed to developing people and building high-performing teams • Creative, collaborative, and continuously focused on elevating the guest experience -------------------------------------------------------------------------------- What You Can Expect from Us At InterContinental Residences Dubai Business Bay & Kimpton Sevn Dubai, part of IHG Hotels & Resorts, we believe our success begins with our people. We invest in you through competitive compensation, global travel privileges, and meaningful career growth opportunities within one of the world’s most respected hospitality groups. We are proud to be an equal opportunity employer. We are committed to providing fair and inclusive employment opportunities to all colleagues and applicants, regardless of race, colour, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, marital or family status, veteran status, or any other protected characteristic under applicable law. Through our myWellbeing framework, we actively support the physical, mental, and emotional wellbeing of our teams—because when our people are supported and thriving, they create exceptional experiences for our guests and each other. -------------------------------------------------------------------------------- A Culture of Connection, Craft & Care At InterContinental Residences Dubai Business Bay & Kimpton Sevn Dubai, we are united by a culture built on connection, craft, and care. Connection is at the heart of how we work—how we collaborate as colleagues, engage with our guests, and build relationships that last beyond a single stay. Craft defines our approach to hospitality. We take pride in the details, the discipline, and the consistency that transform service into memorable experiences. Care is what brings it all to life. We care deeply for our guests, for one another, and for the communities we are part of. It is reflected in every interaction, every gesture, and every decision we make. Together, these values create a workplace where people feel supported, empowered, and inspired to deliver hospitality at its very best. -------------------------------------------------------------------------------- Ready to Shape the Guest Experience? If you don’t meet every requirement but believe you bring the right energy, leadership, and passion for people—we’d still love to hear from you. Join us and be part of shaping two distinctive hospitality experiences in Dubai—where your ideas, personality, and expertise will help define how guests connect, unwind, and remember us. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.

Responsibilities

Lead and transform all restaurant, bar, and nightlife operations across InterContinental Residences Dubai Business Bay and Kimpton Sevn Dubai. The role focuses on creating destination dining experiences, driving commercial performance, and managing the pre-opening launch of the Kimpton property.