Cluster Director of Rooms - starting Q4 2026 at Accor

Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

10 Jul, 26

Salary

0.0

Posted On

11 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic leadership, Rooms division management, Housekeeping operations, Front office management, Budgeting, Financial acumen, Revenue management, Guest satisfaction, Team mentorship, Operational excellence, Data analysis, Problem-solving, Communication, Interpersonal skills, Hospitality standards, Compliance

Industry

Hospitality

Description

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description This is a cluster leadership role overseeing rooms operations across two 5 star properties ensuring consistency and excellence across both hotels. We are seeking a visionary and goal-oriented Director of Rooms to join our team. As a key member of our executive team, you will be responsible for overseeing all aspects of the Rooms Division. This role offers an exciting opportunity to shape exceptional guest experiences. Provide strategic leadership and direction for the Rooms Division, ensuring the highest standards of service and operational excellence Oversee and optimize housekeeping and front office operations, including reception, concierge, and bell/valet services Manage functions to maintain presentation throughout the property Develop and implement innovative strategies to enhance guest satisfaction and drive positive reviews Analyze key performance metrics and financial data to make informed decisions and improve departmental efficiency Collaborate with other department heads to ensure seamless guest experiences across all touchpoints Lead, mentor, and develop a high-performing team, fostering a culture of excellence and continuous improvement Manage departmental budgets, control expenses, and optimize revenue generation Stay abreast of industry trends and local tourism developments to maintain the property's competitive edge Ensure compliance with all relevant health, safety, and security regulations Qualifications Bachelor's degree in Hospitality Management, Business Administration, or related field Minimum of 5 years of experience in Rooms Division management within hotels or resorts Proven track record of improving guest satisfaction scores and operational efficiency Strong financial acumen with experience in budgeting, forecasting, and revenue management Excellent leadership and team management skills, with the ability to inspire and develop staff Outstanding communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders at all levels Proficiency in hotel management software Strong analytical and problem-solving skills, with a data-driven approach to decision-making Fluency in English ; additional languages are a plus In-depth knowledge of hospitality standards and best practices Ability to work flexible hours, including weekends and holidays, as required Demonstrated commitment to delivering exceptional guest experiences and driving service excellence Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Cluster Director of Rooms will provide strategic leadership for rooms operations across two 5-star properties to ensure consistent service excellence. They are responsible for managing housekeeping and front office departments, optimizing financial performance, and fostering a culture of continuous improvement.