Cluster General Manager CP & HI Laos at IHG Career

Vientiane Capital, Vientiane Prefecture, Laos -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

0.0

Posted On

22 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Financial Acumen, Operational Management, Guest Satisfaction, Team Development, Relationship Building, Sales Strategy, Marketing Strategy, Compliance, Cultural Awareness, Communication, Hospitality Management, P&L Responsibility, City Hotels Experience, F&B Management, Conference & Events Management

Industry

Hospitality

Description

Cluster General Manager Crowne Plaza Vientiane & Holiday Inn & Suites Vientiane We are seeking an experienced and commercially astute Cluster General Manager to lead Crowne Plaza Vientiane and Holiday Inn & Suites Vientiane, two prominent IHG hotels in the Lao capital. This is a senior leadership role with full accountability for the operational, financial, and brand performance of both properties. The Cluster General Manager will provide clear strategic direction, inspire high-performing teams, and build strong, trusted relationships with owners and key stakeholders. The successful candidate will be a visible, hands-on leader, comfortable operating in a dynamic and evolving market, and capable of driving sustainable results while upholding the highest standards of guest experience and brand integrity. The Role Provide strategic and inspirational leadership across both hotels within the cluster. Drive overall financial performance, including revenue growth, profitability, budgeting, and cost control. Ensure consistently high guest satisfaction and full compliance with Crowne Plaza and Holiday Inn & Suites brand standards. Lead, develop, and retain a strong executive team and pipeline of local talent. Build and maintain trusted relationships with the owner, government bodies, corporate partners, and the local community. Oversee sales, marketing, and distribution strategies to protect market leadership across corporate, government, MICE, and long-stay segments. Ensure full compliance with safety, legal, and regulatory requirements. About You Proven experience as a General Manager or senior hotel leader with full P&L responsibility, ideally in a clustered or multi-property environment. Strong commercial, financial, and operational acumen, with a track record of delivering results in complex or emerging markets. Demonstrated ability to lead with empathy, transparency, and cultural awareness. Confident communicator with strong owner, stakeholder, and government-facing capability. Solid experience in city hotels with strength across Rooms, F&B, and Conference & Events. Asia-Pacific experience highly preferred; Southeast Asia exposure is an advantage. Fluent in English; additional regional language skills are a plus. What We Offer As part of IHG Hotels & Resorts, you will be supported by a global hospitality company offering a competitive remuneration package, performance-based incentives, and comprehensive benefits. You will have access to IHG’s leadership development programmes, global mobility opportunities, and long-term career pathways across the IHG portfolio. At IHG, we are committed to fostering an inclusive workplace where diverse backgrounds, experiences, and perspectives are valued and respected. If you are a resilient, commercially minded hotel leader ready to take on a high-impact cluster role in an emerging capital city, we would welcome your application. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 400 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted partner thanks to our expertise in connecting both domestic and global groups. Our branded service style 'Dare to Connect' supports colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions with guests. In our hotels you’ll find a team who are people-first, professional and inclusive and feel part of our global community. If you are inventive and love to connect and collaborate you’ll feel at home and excel at Crowne Plaza

Responsibilities

The Cluster General Manager will provide strategic leadership across both hotels, driving financial performance and ensuring high guest satisfaction. They will also lead and develop the executive team while maintaining relationships with owners and stakeholders.