Cluster General Manager at Fairmont Chateau Lake Louise Alberta

Makkah Al Mukarramah, Makkah Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

28 Feb, 26

Salary

0.0

Posted On

30 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality Management, Financial Management, Leadership, Strategic Planning, Operational Excellence, Analytical Skills, Problem-Solving, Communication Skills, Interpersonal Skills, Revenue Management, Market Share, Guest Satisfaction, Crisis Management, Team Development, Compliance, Cultural Familiarity

Industry

Hospitality

Description

Job Description We are seeking a dynamic and experienced Cluster General Manager in Makkah, Saudi Arabia. As the Cluster General Manager of Novotel Makkah Thakher City hotel, this pivotal role requires a visionary leader who can drive operational excellence, financial performance, and guest satisfaction across multiple properties. Develop and implement strategic plans to maximise revenue, profitability, and market share for all properties within the cluster Oversee the day-to-day operations of multiple hotels, ensuring consistent delivery of exceptional guest experiences Lead and inspire a diverse team of hotel managers and staff, fostering a culture of excellence and continuous improvement Manage financial performance, including budgeting, forecasting, and cost control measures Drive sales and marketing initiatives to increase occupancy rates and revenue per available room (RevPAR) Ensure compliance with brand standards, local regulations, and company policies across all properties Cultivate and maintain strong relationships with key stakeholders, including owners, corporate leadership, and local authorities Identify and implement innovative solutions to enhance operational efficiency and guest satisfaction Oversee property maintenance, renovations, and capital improvement projects Manage crisis situations and develop contingency plans to mitigate risks Qualifications Bachelor's degree in Hospitality Management, Business Administration, or related field; Master's degree preferred Minimum 10 years of experience in hospitality management, with a proven track record of success in cluster or multi-property management roles Demonstrated expertise in financial management, including budgeting, forecasting, and P&L responsibility Strong leadership skills with the ability to motivate and develop high-performing teams Excellent strategic planning and execution capabilities Proven ability to drive operational excellence and consistently exceed guest expectations Strong analytical and problem-solving skills, with the ability to make data-driven decisions Exceptional communication and interpersonal skills, with the ability to build relationships at all levels In-depth knowledge of the luxury hospitality market and current industry trends Experience with revenue management and optimization strategies Proficiency in hotel management software and systems Familiarity with Middle Eastern culture and business practices Ability to work in a fast-paced, dynamic environment and adapt to changing priorities Willingness to relocate to Makkah, Saudi Arabia

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Responsibilities

The Cluster General Manager will oversee the day-to-day operations of multiple hotels, ensuring exceptional guest experiences and driving operational excellence. This role involves developing strategic plans to maximize revenue and profitability while managing financial performance and compliance with brand standards.